Own renewals and expansions for enterprise accounts (1,000+ employees), build senior stakeholder relationships, identify expansion opportunities, forecast in Salesforce, lead business reviews, and negotiate renewals with cross-functional partners.
The Enterprise Account Manager is a strategic revenue driver responsible for managing and expanding Criteria’s largest enterprise relationships (companies 1,000+ employees). You’ll own renewals, expansions, and multiyear growth across a portfolio of complex, global customers—partnering with senior HR, Talent, and Operations leaders to help them leverage Criteria’s suite of assessment and interview solutions to achieve measurable business outcomes.
Responsibilities
The primary responsibilities of this role include:
- Own end-to-end renewal and expansion process within assigned enterprise accounts, driving GRR and NRR attainment.
- Develop multithreaded relationships with senior stakeholders across HR, Talent, and Business Operations.
- Identify whitespace and expansion opportunities across Criteria’s product suite (e.g., Interview Intelligence, Develop, Cognitive and EI Assessments).
- Collaborate cross-functionally with Product, Customer Success, and Solutions teams to deliver customer outcomes and advocate for client needs.
- Maintain accurate forecasting and pipeline hygiene within Salesforce; partner with leadership to ensure predictable revenue.
- Lead business reviews, present ROI and usage insights, and negotiate renewals or upsells in collaboration with legal and finance.
Requirements
To be successful in this role the incumbent will demonstrate the following:
- 5+ years in Account Management or Enterprise Customer Success within SaaS; experience in HR Tech or Talent Solutions a plus.
- Proven track record of achieving renewal and expansion quotas in complex, multistakeholder environments.
- Consultative selling and negotiation skills, with experience navigating procurement.
- Strong business acumen and ability to articulate ROI to executive audiences.
- Growth-oriented mindset with accountability for both customer success and commercial outcomes.
Top Skills
Salesforce,Interview Intelligence,Develop,Cognitive Assessments,Emotional Intelligence Assessments
Criteria Corp West Hollywood, California, USA Office
Our corporate office is located in the Pacific Design Center, in the heart of West Hollywood. The office is easily accessible by bus and rail.
Similar Jobs
Software
As an Enterprise Account Manager, you will drive revenue growth by upselling and cross-selling solutions to a portfolio of accounts, ensuring customer retention and success through strategic advisory roles and collaboration with cross-functional teams.
Top Skills:
Salesforce
Artificial Intelligence • Healthtech • Logistics • Social Impact • Software • Telehealth
Build and own end-to-end onboarding, training, and quality assurance for Patient Engagement. Manage a training and quality team, define and enforce quality frameworks, analyze performance data to drive continuous improvement, lead coaching/remediation, maintain SOPs and tooling expertise, and ensure compliance with clinical and operational standards.
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Build and own full-stack UX and backend systems for the ML lifecycle: design architecture, integrations, observability, CI/CD, and production frontend/backends. Lead technical initiatives, mentor engineers, and collaborate across teams to scale ML platform capabilities.
Top Skills:
AngularArtifact ManagementCi/CdCloud InfrastructureConfiguration ManagementGoGraphQLJavaJavaScriptJSONPythonReactTypescriptWeb Services
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
