Enrollment Specialist I

Compensation Range:

Position Summary

The Enrollment Specialist is responsible for guiding students through every step of their enrollment journey, ensuring a smooth transition into their first-class post application..  The Enrollment Specialist will also establish a strong relationship with each student, offering guidance and clarity on the necessary next steps to meet enrollment and scheduling requirements. Additionally, this role will assist in securing funding by directing students to the appropriate channels and providing information on required documentation for reduced tuition or military funding certification.  The Enrollment Specialist role will encompass advanced program proficiency and will encompass programmatic accreditation preqrequisities.

Essential Functions:

• Implement consistent follow-up strategies for the student pipeline
• Ensure clear expectations are communicated with students regarding the steps they need to take to enroll, schedule, and start their classes.
• Utilize advanced knowledge of the administrative steps and documents required to move students through the enrollment process successfully.Utilize advanced vertical program and process knowledge.Listen actively and analyze program requirements to align student’s schedule with university guidelinesReview all available funding options and guide students on how to secure funding.
• Analyze technology-related challenges and assist in identifying solutions to resolve them
• Evaluate transcripts thoroughly and use additional system resources to ensure accuracyApply critical thinking skills

Supervisory Responsibilities:  N/A

Requirements:

Education & Experience:

• Associate’s degree from a two-year college or technical skill preferred; and 1 year relevant experience in enrollment advising in a collegial setting preferred; or, equivalent combination of education and experience.
• Call center or customer service experience preferred
• Education sales experience preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities, and education will be considered for minimum qualifications

Competencies/Technical/Functional Skills:

• Emotional Intelligence
• Adaptability
• Stress Tolerance
• Collaborating and Relationship Building
• Student Center Focus
• Conflict Resolution/Management Skills
• Critical Thinking for Decision Making
• Continuous Learning and Improvement
• Time Management and Organizational Efficiency
• Results Oriented
• Effective Communication
• Positive Approach
• Fostering/Valuing Diversity
• Ethics and Integrity
• Takes Initiative
• Technical/Professional Skills

Location: Remote

Travel:  N/A

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.