Engineering Manager, Enterprise Experience

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Location: Americas (EST to PST)

Hi there!

Zapier has made automation work for everyone - and now, that includes some of the world’s biggest companies! Our Enterprise customers value automation and need tools that offer scale, control, visibility, and trust.

We’re looking for an Engineering Manager to lead our Enterprise Experience team at Zapier. This team not only owns centralized views for Admins on Enterprise plans, but also drives enterprise UX improvements and UI platform upgrades across our entire product. You’ll help elevate our in-house design system, boost UI performance, and build flexible dashboards for easier account and plan personalization by internal teams. Our mission includes:

• Creating powerful administrative tools for company-wide management

• Building governance dashboards for visibility into Zapier usage

• Ensuring a consistent, high-quality user experience across Zapier

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

• You have deep customer empathy and thrive in the details. Creating a delightful experience for enterprise users is paramount for the Enterprise Experience team. With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings.

• You are an effective team builder and a skilled engineering leader. This isn't your first rodeo. You have at least two years of experience managing a cross-functional team of engineers comprising frontend, full stack, and backend. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.

• Champion of Quality User Experiences. You’ve led cross-functional teams centered on frontend innovation, upholding a high bar for product quality and performance while building highly configurable and extensible UIs that adapt to changing or bespoke enterprise customer needs, ensuring a consistent and outstanding experience.

• You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Product and Design partners, stakeholders, UX researchers, and Leads to ensure that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.

• You’re an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively.

• You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team. You utilize key metrics to monitor your team’s health, performance, and quality output, ensuring that engineering practices remain strong and sustainable. A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you.

• You relish change and seek leverage. Zapier is growing and Enterprise is at the forefront of this growth. You’re comfortable leading change. You see an opportunity to build a more capable company and can navigate short-term uncertainty.

• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.

• You’ve used AI tooling for work or personal use - or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Things You’ll Do

• Work closely with your product and design peers to deliver customer and company value.

• Develop effective ways to communicate, monitor, and lead your team of 7 Frontend and Fullstack Engineers through weekly one-on-ones and team meetings.

• Keep the leadership team and your peer teams in Enterprise informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.

• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary.

• Participate in code reviews, learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate.

• Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope.

• Work directly with cross-functional stakeholders to ensure our integrations are serving their needs.

• Recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering.

• Organize your team to serve our customers. In addition to building the experience our enterprise customers interact with, the Enterprise Experience team will also help promote and implement frontend best practices to the rest of the organization.

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Compensation Range: CA$187.8K - CA$281.7K