Site Reliability Engineer

| Greater LA Area

Responsibilities:

  • Create and maintain a continuous testing framework that observes and records and trends real time availability data for all of our clients
  • Develop and maintain on premise and cloud capacity plans that ensure we are delivering a BlackLine service that is performant and cost effective
  • Collaborate with development and other technology teams on requirements definition, capacity planning, and process refinement
  • Improve the BlackLine SaaS service experience by discovering and highlighting optimization opportunities with existing code to address application availability, performance, observability, efficiency, and security challenges.
  • Develop tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests.
  • Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPI's are being met.
  • Works cross-functionally with other teams to surface common pain points, architect solutions, establish conventions, and evangelize application development and operations best practices.
  • Transform discoveries into requests to others or action items for you and your team.
  • Regularly learn new systems and tools as the BlackLine platform and ecosystem evolves.
  • Own and evolve the BlackLine trust site to include real time availability and performance information
  • Contribute knowledge, skills, and personal qualities to a dedicated team of top engineers solving real-life problems in a bleeding-edge, high-performance, and high-traffic environment.
  • Assessing, testing, tracking, predicting, and reporting all related performance aspects of a suite of production applications from a performance, responsiveness, capacity, and availability perspective.
  • Publish performance result findings, conclusions, recommendations
  • Create second tier level analysis of capacity constraint points and performance and discuss with development teams/infrastructure
  • Support integration of performance data into customer experience analytics tools and reporting
  • Ensure application and infrastructure capacity management efforts have verifiable capacity data to support business cases
  • Monitor industry trends and keep abreast of new tools and technologies.
  • Participate in our on-call rotation and conduct incident reviews
  • Other duties as assigned

Requirements:

  • BS or MS in Computer Science (or equivalent diploma and/or certifications) with 3-5 years related experience.
  • Intermediate to advanced knowledge of at least one of the following programming languages: C#, Visual Basic, PowerShell, Java, Go, Linux Shell, Ruby.
  • Demonstrated history of developing or operating production web applications and solid understanding of HTTP(S), HTML, JavaScript, CSS, and XML.
  • Knowledge of software development best practices and SDLC.
  • Experience deploying high availability systems and software.
  • Experience with troubleshooting distributed web applications in a production environment.
  • Intermediate level knowledge of IIS and Windows Server or Linux and Apache.
  • Experience with infrastructure as a code and platform as a service.
  • Experience with configuration management tools Ex Chef, Ansible, Puppet.
  • Must possess the ability to handle multiple goals concurrently and function in a fast-paced, demanding, ever changing high growth environment
  • Must maintain the highest level of integrity, courtesy and respect while interacting with internal customers, employees and business contacts
  • Excellent oral and written communication skills
  • Ability to interface with internal technical experts using professional interpersonal skills
  • Experience in analyzing datasets to draw conclusions, and graph datasets supporting these conclusions
  • Exhibit creative problem-solving, logical troubleshooting and analytical skills
  • Basic level proficiency in application load balancing methods (F5 LTM, Windows NLB, etc.)
  • Working knowledge of TCP/IP and networking concepts
  • Proficiency with statistical concepts; confidence interval, hypothesis testing, sampling
  • Operating systems concepts such as CPU, memory, disk queues and graphing/analyzing these over time
  • Must possess strong organizational skills and be able to work with minimal oversight
  • Ability to understand new technologies quickly and adapt these into daily work and goals

Preferred Requirements:

  • Prior C#, ASP.NET, Ruby, Go or Java development experience, preferably in an agile SaaS environment
  • Significant experience with open source platforms and technologies.
  • Experience with software development processes and methodologies
  • Track record of architecting, developing, implementing robust, distributed online solutions
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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