Responsiblities:

• Create and maintain a continuous testing framework that observes and records and trends real-time availability data for all of our clients
• Develop and maintain on premise and cloud capacity plans that ensure we are delivering a BlackLine service that is performant and cost effective
• Collaborate with development and other technology teams on requirements definition, capacity planning, and process refinement
• Collaborate with development of tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests
• Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPIs are being met
• Works cross-functionally to troubleshoot surface common pain points, find solutions, and establish conventions
• Serve as technical lead for medium to large projects
• Regularly learn new systems and tools as the BlackLine platform and ecosystem evolves.
• Mentor and train junior engineers to develop knowledge, skills, and personal qualities to solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment
• Assessing, testing, tracking, predicting, and reporting all related performance aspects of a suite of production applications from a performance, responsiveness, capacity, and availability perspective
• Publish performance result findings, conclusions, recommendations
• Support integration of performance data into customer experience analytics tools and reporting
• Participate in our on-call rotation and conduct incident reviews
• Other duties as assigned

Qualifications:

• BS or MS in Computer Science (or equivalent diploma and/or certifications) with 5+ years' related experience
• Advanced knowledge of at least one or intermediate knowledge of two of the following programming languages: C#, Visual Basic, PowerShell, Java, Go, Linux Shell, Ruby
• Demonstrated history of developing or operating production web applications and solid understanding of HTTP(S), HTML, JavaScript, CSS, and XML
• Significant Knowledge of software development best practices and SDLC
• Baseline understanding of project management process/procedures with experience: agile and waterfall. Experience managing one or more small to medium projects.
• Experience deploying high availability systems and software
• Experience with troubleshooting distributed web applications in a production environment.
• Advanced level knowledge of IIS and Windows Server or Linux and Apache
• Experience with infrastructure as a code and platform as a service
• Experience with configuration management tools Ex Chef, Ansible, Puppet
• Must possess the ability to handle multiple goals concurrently and function in a fast-paced, demanding, ever changing high-growth environment
• Must maintain the highest level of integrity, courtesy and respect while interacting with internal customers, employees and business contacts
• Ability to effectively communicate (oral and written) in all business relationship and various levels of management in a clear, direct manner
• Ability to interface with internal technical experts using professional interpersonal skills
• Experience in analyzing datasets to draw conclusions, and graph datasets supporting these conclusions
• Intermediate level proficiency in application load balancing methods (F5 LTM, Windows NLB, etc.)
• Working knowledge of TCP/IP and networking concepts
• Proficiency with statistical concepts; confidence interval, hypothesis testing, sampling
• Operating systems concepts such as CPU, memory, disk queues and graphing/analyzing these over time
• Must possess strong organizational skills and be able to work with minimal oversight
• Ability to understand new technologies quickly and adapt these into daily work and goals