Senior Data Reliability Engineer at EZ Texting

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Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, NY, TX, OR, WA, GA, PA, & TN, but welcome top applicants nationwide as we expand our operating boundaries.

Role Overview: 

After our employees and culture, our data is our greatest asset. We extract valuable insights from our data to help our customers achieve their desired outcomes quickly and easily. Data Reliability Engineers (DRE) are responsible for keeping database systems that support all user-facing services and many other production systems running smoothly 24/7/365. DREs are a blend of database engineers, software developers, and automation gurus that apply sound engineering principles, operational discipline and mature automation, while specializing in data storage solutions. In that capacity, DREs are peers to SREs and bring database and data expertise to the SRE and engineering teams.

Primary Responsibilities: 
  • Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.

  • Proactively work on efficiency and capacity planning to set clear requirements and reduce resource usage.

  • Improve the performance of the system by either making better use of resources, distributing load or reducing the latency.

  • Identify the SLO (Service Level Objectives) that will align the team to meet the availability and latency objectives.

  • Deliver projects, design solutions, identify potential issues, tradeoffs and risks.

  • Deliver production solutions that scale, identify automation points, and propose ideas on how to improve efficiency.

  • Provide emergency response either by being on-call or by reacting to symptoms according to monitoring.

  • Identify parts of the system that do not scale, provide immediate palliative measures and drive long term resolution of these incidents.

  • Perform and run blameless RCA's on incidents and outages.

  • Lead and mentor by setting the example.

  • Improve documentation all around.

Required Qualifications: 
  • Bachelor’s degree in Computer Science, Computer Engineering or relevant field.

  • 5+ years experience in a similar role.

  • 5+ years experience running MySQL in production environments.

  • 3+ years experience running ElasticSearch in production environments.

  • 3+ years experience in a software engineering role (Python, Ruby, Java or Go).

  • 2+ years experience working with Microservices architecture.

  • 2+ years experience with infrastructure automation and configuration management (Terraform, Ansible, Chef, Puppet).

  • Able to review SQL statements and guide developers with best practices.

  • Strong knowledge of database structure systems and data mining.

  • Have an urge to collaborate and communicate asynchronously.

  • Have an urge to document all the things so you don't need to learn the same thing twice.

  • Process oriented, driven to iterate on existing processes or create new ones.

  • Have the ability to orchestrate and automate complex administrative tasks.

  • Have a passion for stable and secure systems management practices.

  • Constantly improve product quality, security, and performance.

  • Excellent written and verbal English communication skills.

  • Have a proactive, grab-a-shovel and go-for-it attitude.

  • Have an urge for delivering quickly and iterating fast.

  • Excellent organizational and analytical abilities.

  • Outstanding problem solver.

Preferred Qualifications:
  • Understanding of analytical data warehouses, like Snowflake.

  • Hands-on experience implementing ETL (or ELT) best practices at scale.

  • Hands-on experience with any of the following tools or technologies: Glue, Airflow, Dataflow, BigQuery, Tableau, PowerBI, Ignite, Jupyter.

  • Experience publishing/consuming data to/from SaaS application APIs.

  • Experience with Java.

  • Data modeling skills.

Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

  • 100% paid medical, vision, dental and life insurance for self (generous coverage for families)
  • Stock options

  • 401(k) plan

  • Paid vacation and unlimited sick leave

  • Paid parental leave

  • Annual personalized learning reimbursement

  • Quarterly wellness reimbursement

Remote-work optimization benefits including:

  • Monthly internet reimbursement

  • Monthly flexible remote work stipend, including DoorDash subscription

  • Annual home office enhancement stipend

  • Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ZendFrameworks
    • GuiceFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • S3Databases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM

Location

EZ Texting, voted a Best Place to Work since 2014, is located a block away from the Pacific Ocean and the world-famous 3rd Street Promenade.

An Insider's view of EZ Texting

How does your team reward individual success?

Our team goes out to lunch once a month to celebrate each other’s success. We've also done some team bonding. During our last team bonding event, we went snowboarding and skiing in Mammoth.

Eileen

DevOps Engineer

What does your typical day look like?

Every day at EZ Texting is awesome, because it's always different! Whether it be developing a new feature for our customers or coming up with new ideas that help innovate the space of texting! Every day is exciting at EZ Texting!

Aman

Software Engineer

How has your career grown since starting at the company?

I started at EZ Texting almost 8 years ago as an intern. I've had the opportunity to learn new skills which directly elevated my career path. The company invests in development, both professionally and personally. Recently, my role has shifted towards Business Development. I feel very fortunate to work for a company that invests in its employees!

Shannon

Director of Global Connectivity

How do you empower your team to be more creative?

We educate the team on what the business is trying to do and where the areas of struggle are. Once we are on the same page, we create an environment where departments take employee feedback regarding challenges and opportunities. A culture of transparency creates an environment where creativity is aimed at solving real problems for the business!

Vijesh

Co-Founder & CTO

How would you describe the company’s work-life balance?

At EZ Texting, we have always held ourselves to a high standard of respecting our employees work-life balance. We have a work-hard environment, but the happiness of our employees is always put first. We are here to achieve all company goals set forth while keeping the employee spirits constantly high

Chris

Customer Success Manager

What are EZ Texting Perks + Benefits

EZ Texting Benefits Overview

We have amazing perks for each of our employees here at EZ Texting. From Stock Options to FULLY PAID Medical Benefits, the list goes on!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
EZ Texting disability insurances covers you for both short-term and long-term disability.
Dental Benefits
Fully Paid
Vision Benefits
Fully Paid
Health Insurance Benefits
Fully Paid
Life Insurance
EZ Texting covers you for life insurance with a payout of 2X an employee's annual salary. Employees also have an option to purchase additional coverage.
Wellness Programs
EZ Texting hosts a wellness activity once a month which includes things like yoga, meditation, nutritionist guest speaker, massages, etc.
Retirement & Stock Options Benefits
401(K)
Company Equity
EZ Texting offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
EZ Texting compensation plans include an annual bonus for all regular full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
EZ Texting offers up to 3 months of maternal leave and up to 4 weeks of paid paternity leave for new parents with at least 1 year of tenure.
Flexible Work Schedule
EZ Texting offers a flexible work schedule outside of core hours (10AM-4PM)
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
EZ Texting offers 2 weeks of paid time off for all employees and up to 4 weeks off for tenured employees of five years or longer.
Paid Holidays
EZ Texting offers all employees paid time off to observe all major holidays. Each employee also receives an additional 5 floating holidays per calendar year.
Paid Sick Days
EZ Texting offers UNLIMITED sick leave for all employees.
Perks & Discounts
Beer on Tap
EZ Texting offers Rally Fridays
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
EZ Texting has fully stocked kitchens including unlimited snacks, coffee, tea, etc.
Some Meals Provided
EZ Texting provides a weekly catered lunch on Tuesdays.
Happy Hours
EZ Texting provides an in-house Happy Hour on Fridays.
Parking
EZ Texting provides a parking pass at one of the local lots or we will reimburse your monthly parking expenses. We also will compensate you for opting out of a parking pass.
Pet Friendly
EZ Texting has a dog friendly environment.
Relocation Assistance
EZ Texting offers a relocation assistance reimbursement.
Fitness Subsidies
EZ Texting reimburses it's employees up to $70 per month for a gym membership.
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Here at EZ Texting we focus on our employees' happiness. We encourage professional development and also want employees to maintain a healthy work-life balance.

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