At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.  

We’re seeking a Quality Assurance Lead to provide leadership to a distributed team of excellent QA engineers and create an elastic, high-performance QA framework that will support Convoso’s aggressive growth agenda.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

Who We Are

Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.

Reporting to the VP of Engineering, you will design, implement, support and enforce processes and policies that will help the organization deliver strategic QA goals enabling the Engineering, Product and CS to reach our business and our customers objectives.

The ideal candidate has a strong software development foundation, experience building and leading QA teams, experience using reliable and scalable test frameworks, incredible attention to detail and a passion for the discipline of software validation.

You need to love wearing multiple hats, getting your hands dirty and power through crunch periods.

What You Will Do

• Build, lead and support the QA group, part of the Engineering organization.
• Design and implement an automated regression framework, spanning across multiple web public and internal-facing applications.
• Review product requirements, specifications and technical design documents for an early flow and functionality flaw discovery.
• Write and maintain product flow and feature documentation.
• Collaborate with the engineers to ensure the software releases are bug-free, meet or exceed performance criteria and check all business goals.
• Work closely with DevOps to create a stress-testing suite and round-the-clock smoke testing.
• Partner with the engineers and DevOps to build comprehensive network, server and application KPIs, with smart monitoring, early alerts and a solid incident escalation process.
• Mentor, train, assess performance, develop and implement career paths for your team.
• Create job descriptions and lead the hiring effort for QA and adjacent resources.
• Work with internal and external clients to replicate issues, assess severity and classify accordingly.
• Track & improve QA metrics, like Stage & Production number of bugs, impact and more.
• Collaborate with the VP of Engineering for creating a high cadence, consistent, concise reporting flow.
• Partner with the VP of Engineering for defining, implementing and monitoring controls for SOC 2 Type 2 audit.
• Collaborate with the engineers for implementing regular application & infrastructure security testing such as Static Code Analysis, Dynamic Testing and Manual Penetration.

Who You Are

• Strong background in Software Engineering and QA techniques, process and practices.
• Deep understanding of Agile QA methodologies and deliverables.
• Experience with automated testing tools as Selenium web driver, Apium, XCUItest, Espresso or similar.
• Experience with Web Services (REST) using RESTFUL API testing tools using Postman, Jmeter, SoapUI or similar.
• Experience with web application security scans like AMS Fortify, Netragard or similar.
• Experience with cloud computing platforms, like AWS or GCP.
• Experience with CI/CD concepts and tools such as Jenkins, Kubernetes, Docker
• Experience with application management tools and log management tools (Splunk, AppDynamics, Datadog, NewRelic, etc).
• Experience with MySQL
• Experience with PHP, Angular, Python a plus.
• Atlassian Jira, Confluence, ServiceDesk, TestRail.

Work Perks Worth the Hype

Competitive compensation package 
Medical, dental, and vision insurance 
401 (k) employer match program 
Gym membership reimbursement 
A team of highly experienced colleagues 
Casual office environment
Fully stocked kitchen (vegetarian-friendly) 
Catered family lunches together (Every Friday)
Monthly Massages
Your birthday off