QA/Software Support Specialist

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QA/Software Support Specialist


The main function of this role is to support the Medely platform, web application and our team of engineers and to provide QA support to create a better experience for the thousands of medical professionals, hospitals and outpatient facilities that use our platform.


What you will do:

  • Partner with product owners and developers to define feature requirements, acceptance criteria, identify risks, and plan testing coverage for upcoming features / releases
  • Perform issue reporting, research, analysis, confirmation and support resolution on assigned projects
  • Define test plans, QA processes, and reporting requirements
  • Orchestrate and execute test plans and regression testing suites; conduct analysis on outputs to help direct development direction
  • Trouble-shoot/qualify cases before escalating to engineering.
  • Triage reported bugs and issues from Customer Experience, stakeholders, and other channels with the product team
  • Be the first point of contact for internal stakeholder concerns relating to technical issues and represent their needs to the product and engineering teams.
  • Become an expert and trusted resource for answers regarding product functionality and usage.


The skills we are looking for:

  • Have a basic understanding of Ruby, Node, Java, Python, and/or Ruby on Rails. We do not require coding experience, but the candidate for this job should be able to point out inconsistencies or troubleshoot possible issues.
  • PostgreSQL experience - this is a database intensive product, so the ability to troubleshoot PostgreSQL and database queries (i.e. ability to assess issues with client queries such as too many, too inefficient or find basic problems with data integrity)
  • Must have a strong background and understanding of web technologies 
  • Familiarity with software testing 
  • Communication (both written and verbal), utilizing strong interpersonal skills in your day-to-day work
  • Understanding the full software development life cycle 
  • Working with project management tools like Jira and Asana

 

THE RIGHT CANDIDATE: QUALIFICATIONS & PERSONAL ATTRIBUTES

  Required Qualifications:

  • Education: BS/BA in a technical field such as Computer Science or other technical training and equivalent experience
  • Solid grasp of software engineering fundamentals and their practical applications
  • Ability to collaborate across multiple teams and be willing to roll up your sleeves and execute!

 Preferred Qualifications:

  • Knowledge of other OO programming languages and familiarity with tools like PostgreSQL and Redis
  • QA Testing - experience with writing the test plans, use cases, and issue reports
  • Experience with APIs (REST and GraphQL)
  • Understanding of client-side JavaScript frameworks

 

WHY MEDELY: BENEFITS & PERKS

  • Competitive Compensation: Based on experience and performance
  • Healthcare Benefits: Full suite of benefits including medical, dental, vision insurance, and 401k
  • Flexibility: We believe that work/life balance is important, so we offer three weeks of vacation on top of ten paid holidays
  • Energetic team environment: The tight-knit Medely team can often be found together at bi-weekly team meetings, weekly lunches, and community hangouts
  • Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!
  • Ownership: Drive meaningful business impact through the build of exceptional products

 

ABOUT MEDELY

Medely connects medical facilities with top-quality, pre-screened independent healthcare professionals. The Medely team believes that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities

Medley does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior written approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. 

 

 


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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GraphqlFrameworks
    • ApolloFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Located on the 3rd St Promenade in Santa Monica and 2 blocks from the beach, there are plenty of fun activities and options to enjoy all year round.

An Insider's view of Medely

What’s the vibe like in the office?

Medely has a laid back and fun office vibe! We’re in a gorgeous office with ocean views, music always playing, an open layout, and tons of snacks. Communication is key and often we are all hanging after work. Between spending time together and working on a concept that’s making a difference for hundreds of people, Medely's vibe is one to be envied.

Tamara

Customer Success Lead

How do you collaborate with other teams in the company?

Since we build out Medely’s app, it’s no surprise that we work closely every team in the office. Engineers are encouraged to brainstorm with others to find innovative solutions to their team’s needs. We get to pursue interesting and challenging projects while Medely becomes more effective at serving professionals nationwide. It’s a win-win!

Ryan

Backend Engineer

How does the company support your career growth?

We have very openminded Co-Founders who listen to the ideas of all employees. This enables us to create solutions that encourage personal and professional growth. I am confident here because I have been set up for success and am able to work together with coworkers to create processes that help make the company and platform more efficient.

Kaya

Account Manager

What is your vision for the company?

We believe healthcare staffing should be easy, transparent and that the professionals should be in control of their careers.

Caesar

VP of Business Operations

What makes someone successful on your team?

To be successful at Medely you need to be passionate, driven, and have a great attitude. We are big advocates of diversity and inclusion and we love how different we all are here. Bringing your personality to work and collaborating with others to create new and exciting solutions is valued and makes each individual successful!

Carrie

People Operations Manager

What are Medely Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Medely employees receive 3 weeks of Paid Time Off
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
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