Engineering Operations Analyst

| Remote
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

A Better opportunity:

The Product, Design and Engineering teams at Better are responsible for the end to end experience of getting a loan at Better.com, as well as all of the things behind the scenes that automate and structure the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions.

The Engineering Operations Analyst will report to the Sr. Product Operations Manager, and work with Engineering teams along with their stakeholders to provide data to leadership on how the Engineering Team is running. This crucial data will allow Engineering leadership to plan roadmaps effectively for each quarter. This individual will help connect the dots and make recommendations in order to allow our Engineering team to run as efficiently as possible. 

Responsibilities will include:

  • Becoming an expert in the use and configuration of tools which facilitate the Engineering process
  • Extract and analyze data from our dev workflow systems (Jira Software, Service Management)
  • Identify gaps and assist with configuration of monitoring/logging systems 
  • Configure Incident Management workflows/runbooks
  • Configure incident management workflow tooling
  • Building consistent communication and documentation processes across Engineering to ensure successful communication within the Engineering team, the necessary executives, and other cross functional stakeholders 
  • Using a consistent reporting dashboard, ensure all teams are tracking their KPIs metrics and goals quantitatively
  • Restructuring and grooming the PDE Knowledge Base (Confluence) 
  • Creating programs and processes to help our Engineering teams have effective and efficient sprints and agile ceremonies

About You:

  • 3-6 years of experience within an Engineering organization
  • You have strong fundamentals in Agile methodology, knowledge management, Monitoring/Alerting/Logging best practices
  • You can navigate a git repo, follow a stack trace, and read a SQL query
  • You are well versed in CS fundamentals
  • You are an Excel wizard, and building complex formulas come easily to you 
  • You can communicate deftly with Engineers and are able to understand their needs and contribute to deeply technical discussions
  • You take the time to “Read the Manual” and truly understand your tools
  • You are able to take narrative form strategy and fit it into a solid data model 
  • Working knowledge of how Product, Engineering and Design teams work together to build effective products 
  • The ability to operate in fast-paced, hyper-growth environments
  • Solving difficult and technical problems is exciting to you 
  • Comfortable with ambiguity, takes initiative with little to no direction
  • Strong communication and interpersonal skills
  • Strong stakeholder management skills
  • A strong interest in, and desire to, learn about technology, and a proven track record of taking the steps to do so
  • Careful and accurate with details
  • You communicate fluently and professionally through slide decks, emails and documents 
  • Bonus: You are a Scrum Master or an Agile Coach 
  • Bonus: You have experience as an Engineer

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better.com

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better.com Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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