ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELLTM Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies. 

SUMMARY

WELL’s Engineering team is looking for a talented Engineering Manager. You will report directly to our Senior Director of Software Engineering.

This is an exciting opportunity to play a critical part in rapidly scaling up our engineering capacity to meet business demands.  You will be directly responsible for ensuring that your agile Scrum teams deliver stories with high quality and velocity in a manner consistent with WELL Health’s technical standards.  You will work closely with WELL Product Managers and with the WELL architecture team to ensure such delivery.  Your role will focus strictly on team execution, not individual mentoring.

The responsibilities of this position are on the “technical manager” rather than “people manager” end of the engineering manager continuum.  Please see our “people manager” posting if you are more interested in those aspects of management.

RESPONSIBILITIES

• Manage the performance of fully staffed, external Scrum teams.  These teams will have their own Scrum Master, Product Owner, lead, and developers.
• Design and implement team onboarding.
• Communicate WELL coding standards, and put processes in place to ensure these are met.
• Work with WELL Engineers to design the architecture needed for your new features, and then communicate and enforce this implementation on your teams.
• Work with WELL Product Managers and vendor Product Owners to ensure a high quality backlog.
• Interview/select members for your teams from vendor pools.
• Monitor team members and request replacements from vendors as needed.

REQUIREMENTS

• BS degree in Software Engineering, Computer Science, or equivalent. Strong technical foundation in software engineering design principles.
• 5+ years experience managing or leading software engineering teams developing SaaS products, at least 2 of which are in an agile environment.
• A critical thinker and frequently spot risks and problems that others fail to catch.
• Understanding of modern backend (microservices, cloud, distributed systems)..
• Proficient in one of the core languages (Java, TypeScript, Python, Golang, etc.)
• Experience building enterprise SaaS products in highly regulated environments with low risk tolerance is highly preferred.
• Must work well under pressure, be sensitive to deadlines, be able to interact in a team environment, and be able to adapt quickly to change.

BONUS

• Experience working with remote teams

LOCATION

WELL is headquartered in Santa Barbara, CA with a second office opening later this year in Los Angeles, CA. Today, all WELL positions are remote. Most of WELL’s Engineering team is located on the West Coast, specifically in Southern California. Quarterly travel to one of our locations is required. We are happy to discuss the cadence of visits with the right candidate. 

WORKING AT WELL

• Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
• Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
• Learning and development – frequent events and tools available to help our employees #PursueGrowth.
• Career mobility – we promote from within and have opportunities for employees to transfer between teams. 
• Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
• Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc). To hear firsthand what it’s like to work at WELL, please view this team video. 

Committed to Diversity, Equity, and Inclusion

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.