Director of QA & CI

| Greater LA Area | Remote
At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $250M in funding to date, and is growing quickly.

Aspiration Values

Action: We take initiative. We are doers, not bystanders.

Boldness: We don’t tinker, we transform.

Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.

Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.

Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

  • Lead and develop the people and process within Aspiration’s newly created and highly visible Quality Assurance and Continuous Improvement Team. In this role, you will be responsible for driving initiatives focused on continuous improvement forward (internally and cross-functionally) and externally (with key partners), writing operational procedures, testing controls as the first line of defense, coordinating audits and deliverables, resource planning/ workforce management, systems access/ provisioning, analytics/ reporting and other key functions within the organization.
  • Develop, improve and train staff on the process, procedures, and controls related to effective program management, QA, and process reengineering.
  • Execute strategies successfully, resolve issues, and provide support on all operational matters throughout Aspiration to drive operational efficiency, continuous improvement, and enhancing customer experience
  • Ensure adherence to risk and compliance guidelines, including relevant regulations and test controls for compliance, institute new controls as needed and enforce it
  • Work closely with cross-functional management teams on strategic projects, product rollouts, bringing timely and useful operational insight and analytical support
  • Interpret and communicate data and information to support financial analysis and decision making, understand business trends, and quantify and manage risks/opportunities
  • Participate and drive key business processes with a key eye towards finding gaps and tighten procedures and controls, as needed, as well as monitor and evaluate key performance indicators (KPIs) tied to QA reviews; coordinate with audit teams to make findings and recommendations to successful completion

What You'll Bring

  • 8+ years of fintech banking with sound knowledge of money movement, payments, and core banking functions i.e. checking, savings, cards, ACH, wires, check processing etc. 
  • Knowledge of the lending platforms is an added advantage
  • Expert in operational performance and financial risk metrics, with the ability to quantify outcomes and improve them; familiarity with and demonstrated experience applying decision analytics in a similar role preferred
  • Proficient in developing process flows, procedures and controls and creating an environment of oversight, training and performance metrics to ensure its complete adherence
  • Working knowledge of banking compliance and risk management functions
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
  • Organized, detail-oriented, and able to work independently
  • Strong leadership, verbal and written communication skills
  • Strong collaboration and team-building skills

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

#BI-Remote

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • MandrillEmail
    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
Promote from within
More Jobs at Aspiration28 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Los Angeles
Product
new
Los Angeles
Operations
new
Remote
Developer
new
Los Angeles
Content
new
Los Angeles
Marketing
new
Los Angeles
Design + UX
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Sales
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Design + UX
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Content
new
Los Angeles
Design + UX
new
Remote
Operations
new
Remote
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles