Associate Systems Engineer
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Responsibilities:
- Ensure 99.999% availability of the infrastructure that spans across multiple global datacenters.
- Monitor and maintain health, performance, and security of all infrastructure components.
- Perform architecture and capacity planning, software and hardware upgrades.
- Script/automate tasks. Maintain and improve efficiency of the infrastructure processes.
- Adhere to the change management and other established processes and procedures.
- Contribute knowledge, skills, and personal qualities to a dedicated team of top engineers solving real-life problems in a bleeding-edge, high-performance, and high-traffic environment.
- Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations for continuous improvements.
- Maintain infrastructure documentation and operational knowledge base.
- Respond to and troubleshoot incidents. Conduct root cause analyses.
- Participate in a scheduled 24/7 on-call rotation for second tier support escalations.
Qualifications:
- Expert knowledge of Active Directory and related Microsoft services and applications.
- 6+ Years supporting a SaaS/Hosting type critical revenue-generating environment.
- 5+ years as a domain administrator in a Windows environment with 500+ servers.
- 4+ years of experience with VMware Enterprise.
- 5+ year's experience configuring and managing Storage systems. NetApp experience is very desirable.
- Experience supporting load-balanced, traffic-intensive IIS & ASP.NET web servers.
- High proficiency with asset management, health management, and event management tools (e.g. SCCM, SCOM, Splunk, SolarWinds).
- Strong scripting/automation skills (e.g. VB, PowerShell, WMI, Perl)
- Experience supporting Microsoft-centric database, middleware, and reporting applications.
- Demonstrates proficient critical thinking skills.
- Working knowledge of Java-based platforms (e.g. Tomcat, JBoss)
- Strong knowledge of networking, OSI layers 3-7, including IPSec and IPv6, clustering, and load balancing.
- Ideal candidate is a strong team player, quality conscious, has excellent analytical, written and verbal communication skills, and is highly self-motivated.
- Expertise in network services and protocols, authentication and encryption techniques.
- Experience in the financial services industry, or a regulated e-commerce environment.
- Mid/High-level Microsoft and VMWare certifications.
- ITIL v3 certifications.
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