Engineer, Cloud and IT Systems

Essential Functions: 

• Design, implement, and manage secure, reliable, and highly available infrastructure solutions across cloud and hybrid environments, aligning with organizational standards and security policies.
• Provide leadership and expertise in Azure architecture, engineering, and operational strategy; lead cloud architecture and strategic initiatives focused on Microsoft Azure and hybrid environments.
• Administer and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Oversee identity, access, and security configurations (Active Directory, Entra ID, MFA, Conditional Access) to ensure robust protection.
• Act as a subject matter expert and escalation resource for complex infrastructure and user-related challenges, offering technical guidance, mentorship, and resolution for complex issues.
• Support and enhance core infrastructure systems such as servers, virtualization platforms, storage, backup solutions, networking components, and endpoints through upgrades, lifecycle management, troubleshooting, and performance optimization.
• Establish, implement, and maintain governance, security, and operational controls to ensure compliance, resiliency, and efficiency.
• Monitor performance, availability, and security posture; proactively identify and resolve potential issues.
• Plan capacity, conduct cost analysis, and optimize infrastructure and cloud expenditures, ensuring financial stewardship.
• Lead lifecycle management activities including upgrades, patching, migrations, modernization initiatives, troubleshooting, and performance optimization.
• Collaborate effectively with cross-functional teams, vendors, IT staff, business partners, and stakeholders to achieve solutions and improvements and deliver comprehensive infrastructure solutions.
• Participate in incident response, root cause analysis, and continuous improvement efforts; provide 24x7 infrastructure support as needed.
• Maintain comprehensive documentation, standards, and facilitate knowledge sharing within the IT organization.
• Provide on-call or after-hours support as required.
• Ensure consistent, reliable in-person attendance during designated business days as mandated by organizational requirements. For optional in-person days, employees are expected to remain engaged during scheduled work hours.
• Fulfill additional duties to support team, department, and organizational objectives, including involvement in cross-functional projects, process enhancements, or special assignments.
• This list outlines the general nature and level of responsibilities performed. It is not intended to be an exhaustive statement of all tasks required for this role.

Key Skills/Competencies: 

• Strong hands-on expertise with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID). 

• Deep experience with Microsoft Azure services (compute, networking, identity, and security). 

• Strong knowledge of Microsoft infrastructure technologies including AD/AAD, DNS, DHCP, GPO, Kerberos, LDAP, IIS, and file services. 

• Proficiency with Windows Server (2012–2022) and Windows 10/11. 

• Experience with virtualization platforms such as Hyper‑V and VMware. 

• Experience with enterprise backup and recovery solutions (e.g., Veeam). 

• Solid networking fundamentals, including firewalls, VPNs, and network design concepts. 

• Familiarity with wireless networks and connectivity troubleshooting. 

• Strong troubleshooting skills across cloud, systems, identity, networking, and endpoints. 

• Experience with governance, security controls, and operational best practices. 

• Strong project and time management skills with ability to manage multiple priorities. 

• Excellent documentation and communication skills. 

• Comfort working in cross-functional and fast-paced environments. 

• Experience in MSP or mid-size enterprise environments preferred. 

• Familiarity with Operational Technology (OT) environments is a plus. 

Education/Experience/Qualifications/Certifications: 

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 10+ years of hands-on experience supporting and engineering infrastructure across cloud and on-premises environments.
• 5+ years of experience with Microsoft Azure
• 5+ years Microsoft 365 platforms administration
• Demonstrated experience designing and implementing enterprise technology solutions.
• Strong experience troubleshooting complex, cross-platform issues.
• Experience delivering infrastructure services across servers, networking, storage, virtualization, identity, endpoints, and security.

Physical Requirements and Work Conditions: 

• Ability to remain seated at a workstation for extended periods (up to 8 hours per day).  

• Frequent use of hands and fingers for typing, writing, and handling office equipment.  

• Ability to view computer screens and read printed materials for prolonged periods.  

• Occasional standing, walking, and reaching within the office environment.  

• Ability to lift and carry office supplies or equipment weighing up to 10–15 lbs.  

• Adequate hearing and speech to communicate effectively in person and via phone/video. 

• Willingness to work extended hours or weekends when required. 

• Travel up to 10%. 

Compensation & Benefits:

• Annual salary for this position ranges from $125,000 - $170,000
  • Note: Compensation is based on a number of factors including market location and may vary depending on job-related knowledge, skills and experience. 
• This role is eligible for a Short-Term Incentive Bonus
• A full range of medical, dental, vision, 401K plus up-to-four percent (4%) match, profit sharing, wellness program, paid parental leave, long-term-care insurance, critical accident insurance, short- and long-term disability and education assistance are also available.

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