The Engagement Manager leads CX solutions projects, builds client relationships, manages delivery teams, and oversees strategies for successful implementation.
PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Develop, maintain and grow client relationships
- Participate in and lead aspects of the sales process
- Facilitate buy-in of proposed solutions from top management levels at the client
- Lead delivery teams from project planning through execution
- Manage expectations and day-to day interactions with client executives and sponsors
- Optimize delivery processes and methodologies to enhance efficiency and results
- Provide leadership and support for delivery teams and staff
- Participate in staff recruitment and retention activities
- Provide CX thought leadership around improved business and technical solutions
Requirements
- 10+ years of IT consulting experience, with 3+ years leading CX projects
- Experience with large contact center implementations
- Experience managing a consulting team on a day-to-day basis to create client deliverables
- Ability to articulate and compare alternative approaches, drawing from previous engagements
- Ability to independently develop CX strategies based on strong analytical skills and business knowledge
- Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
- Ability to independently scope and size CX projects
- Experience conducting business requirements definition sessions with client staff
- Willing to travel through the US
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Top Skills
Contact Center Implementations
Customer Experience Solutions
It Consulting
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