(EN/FR) Bilingual Technical Support Engineer

The Opportunity 

Business at Flexspring is booming. More companies are turning to automations to streamline HR processes and require Flexspring’s data integration connectors. We need to hire another experienced Technical Support Engineer to join our technical all-star team to be on the front lines supporting clients with their support cases.

Do you love the following things?

1. Creative Troubleshooting
2. Cutting edge Technology
3. Working directly with clients
4. Fast-paced environment with satisfying outcomes

Well……. We hope you have said “YES” to the above.

By saying “Yes” you have just unlocked your potential and future with Flexspring.  Being a Technical Support Engineer with Flexspring will allow you to be on the front lines with clients working with the team to provide them with exceptional customer service while working with our development team to troubleshoot their support cases resulting in solutions that solve their business needs.

You will be partnering with both the Support and Development Team on a variety of different client support cases and reviewing ongoing integration services in the production lifecycle. In turn you will develop a deep expertise in our products spanning across various software’s our clients utilize.

What you will do in this role?

• Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA.
• Provide exceptional communication to all parties, both internal and external.
• Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously..
• Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client
• Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work.
• Identify progress gaps and provide suggestions and feedback to the manager to improve them.
• Participate in the rotation on-call support processes.

Essential Skills and Experience 

• College Diploma equivalent or in Computer Science, Mathematics, Physics, Statistics, Data Analysis or equivalent experience.
• Fluent in French and English both verbal and written communication.
• Software development experience with Java, Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc
• Strong desire to learn new technology.
• Strong critical thinking and problem-solving skills, both technical and business.
• A proven track record in going the extra mile with customer service engagements.
• You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty.
• Able to discuss and give your input on client service tickets, and communicate solutions to clients.
• Demonstrated experience in fast-paced environments and meeting company and client deadline expectations when resolving Service Requests.
• Excellent attention to detail and ability to troubleshoot quickly and efficiently.
• Self-aware, motivated, coachable, ability to collaborate with all team members.

Nice to have

• Experience managing and working with Salesforce Service Cloud
• Experience or functional understanding of ETL (Extract, Transform, Load).
• Experience with HR/Finance data integrations.
• Experience with Oracle HCM, Taleo, Workday, ADP, Greenhouse HR, BambooHR  

Why work for Flexspring

• Work from home. Enjoy flexible hours.
• Work with cutting-edge technology in the growing field of data integration.
• Own your success: Receive attractive compensation, enjoy an empowering work culture, and apply your expertise to meaningful work.
• Expect excellence: Collaborate, learn, and grow with a high-performance team.
• Receive additional stock compensation in a rapidly growing company.
• Work with AI and emerging technologies.
  

About Flexspring

Flexspring is the leading expert in data integration for HR applications. Any company that wants to save time and money by streamlining their HR processes to avoid manual double-data entry between HR apps, benefits from Flexspring’s services. To maximize value for clients, Flexspring focuses exclusively on integrating HR applications. For more information about Flexspring, visit: www.flexspring.com/

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  

Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.