Support HR by handling employee relations inquiries, assisting investigations, drafting disciplinary documentation, maintaining confidential records, conducting exit interviews, supporting training, and advising leadership on policy consistency and improvements.
Description
Position Summary:
The Employee Relations Coordinator supports the Human Resources department by assisting with the development, coordination, and implementation of employee relations programs, policies, and practices. This role helps promote a positive and productive work environment through consistent communication, fair policy enforcement, and proactive problem resolution.
Essential Duties & Responsibilities:- Serve as the first point of contact for employee relations inquiries, ensuring issues are addressed promptly and confidentially.
- Support investigations of employee complaints, concerns, and allegations in alignment with company policies and employment laws.
- Assist in drafting documentation such as warning letters, performance improvement plans, and investigation summaries.
- Maintain accurate and confidential employee relations files, logs, and reports.
- Partner with HR leadership to support conflict resolution, performance management, and disciplinary actions.
- Help ensure consistent application of HR policies and procedures across departments.
- Conduct or assist in employee exit interviews and report trends or recurring issues.
- Support training initiatives focused on workplace culture, employee engagement, and policy compliance.
- Collaborate with HR, management, and leadership teams to recommend improvements that strengthen employee satisfaction and retention.
- Stay informed on employment laws, trends, and best practices related to employee relations and compliance.
Requirements
Qualifications:
- Education: Associate’s degree in human resources, Business Administration, or related field required; bachelor’s degree preferred.
- Experience: Minimum of 3-5 years of experience in Human Resources, preferably with exposure to employee relations or compliance.
- Knowledge & Skills:
- Strong understanding of HR policies, labor laws, and confidentiality standards.
- Excellent written and verbal communication skills.
- Ability to handle sensitive and confidential matters with discretion.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office Suite and HRIS systems.
- Primarily office-based with occasional meetings or training sessions.
- May require occasional travel between locations.
- Integrity and Confidentiality
- Conflict Resolution
- Empathy and Professionalism
- Attention to Detail
- Communication and Collaboration
- Problem Solving
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