Employee Relations Senior Advisor

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Your mission:

Your role of Employee Relations Senior Advisor will pave the way in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise.

You’re someone who’ll keep on track with your “business as usual” Employee Relations caseload, but you’re equally inquisitive and hungry to understand what the data’s telling us and how else we can strengthen the overall Wiser experience… it's that inclusive growth mindset which is key to the success of our team.

You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our team’s impact on the business.

Achieving your mission:

• Independently own Employee Relations (ER) matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from internal conflict management to external, escalated cases), and balancing our exposure and appetite to risk in the process

• Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations

• Drive People Operations projects that require advisory input and alignment

• Review our current and building new operational processes (across all aspects of the employee journey from onboarding to exit) and identifying effectiveness improvements to help us scale the impact of the People team for the region without compromising the employee experience

• Collaborate with People Partners to complement their functional business insights with your ER data and expertise

• Analyze and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices

• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice

• Contribute strategic thinking in global team and tribe projects to help drive our People mission

• Act as a partner to our People Servicing teams (Payroll and People Technology)

• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data

Qualifications

• Previous and demonstrable experience in a HR Advisor / ER Specialist role and ready to take your existing experience to the next level

• Subject matter expert in employment law and employee relations advice - Senior Leadership will look to you for sound advice on a variety of complex cases. 

• A strong growth mindset - being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously

• Sound knowledge of US employment law and working practices

• Extensive experience in owning and advising on a range of employee relations matters end-to-end

• A heap of empathy and emotional intelligence - you’ll need to be able to communicate effectively and inclusively, both in person and in writing

• Adaptable - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities, but be able to have big picture, proactive thinking for the long term path ahead

• Tech savvy (familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow)

• Excellent written and verbal communication skills in English

• Eagle-eyed attention to detail

• Ability to deal with confidential information in a professional manner

• Courageous and calm in challenging situations

Additional Information

• Find out more about our benefits in our Austin location.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.