Provide timely, professional email-based customer support: respond to inquiries, resolve product/service issues, document interactions, and coordinate with internal teams for resolutions.
We are looking for an Email Support Representative to assist customers via email. You will be responsible for addressing customer inquiries and providing timely solutions.
Description:
- Respond to customer emails professionally and efficiently.
- Resolve product or service issues by providing clear solutions.
- Track and document customer interactions.
- Collaborate with other teams for issue resolution.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Excellent written communication skills.
- Ability to work independently in a remote environment.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote work flexibility.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
