The Email Support Agent provides timely responses to customer inquiries, ensuring high standards of support and client satisfaction.
Job Type: Full-time, Part-time, or Contract
Salary: $45,000–$65,000 annually
Overview:
At OMNY Health™, we are a healthcare technology company focused on using data to drive smarter decisions and better outcomes. We are a remote-first organization that values collaboration, accountability, and meaningful work.
The Email Support Agent provides timely and professional responses to customer inquiries, ensuring a high standard of support and client satisfaction.
Responsibilities:
- Respond to customer emails promptly and professionally
- Resolve inquiries and issues efficiently
- Document customer interactions accurately
- Escalate complex issues appropriately
Requirements:
- Excellent written communication skills
- Customer service experience preferred
- Detail-oriented and organized
- Must live in the U.S. and be authorized to work in the U.S.
Benefits:
- Medical, dental, and vision coverage
- 401k retirement plan
- Paid time off and paid holidays
- Remote work flexibility
- Sign-on bonus for eligible candidates
- Professional development and growth opportunities
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
