Elite Customer Service Representative

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About this role:
Wells Fargo is seeking an Elite Customer Service Representative to join a new elite servicing team within our Unsecured Lending Operations (ULO) organization. This team is dedicated to delivering a best-in-class customer experience while maintaining strict adherence to internal policies, regulatory guidelines, and compliance standards.
As a member of this elite team, you will play a critical role in representing Wells Fargo's commitment to excellence in customer service. You will handle complex customer inquiries with professionalism, empathy, and precision, ensuring every interaction reflects our values and service standards.
In this role, you will:

• Handle complex customer interactions, perform research, and communicate with other departments to resolve escalated issues and provide an elite, best-in-class customer experience.
• Interact with internal and external customers, immediate team and communicate with other departments.

• Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact.
• Provide undivided attention to customers, be proactively engaged by anticipating needs before they are even expressed, seek to add value and address potential issues before they arise.
• Create positive, meaningful interactions with customers and employees, demonstrating empathy, understanding, and discretion.
• Be adept at handling unexpected situations, resolving issues, and managing complaints diplomatically and efficiently, striving to turn negative experiences into positive ones.

Required Qualifications:

• 6+ years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years' experience Servicing High-Value Customer Accounts
• 1+ years' experience with Credit Cards
• Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.
• Proven ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues with a calm and confident demeanor.
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Exceptional communication and interpersonal communication skills.
• Good analytical skills with high attention to detail and accuracy
• Ability to interact with integrity and a high-level of professionalism with all levels of team members and management.
• Ability to interact effectively with diverse individuals, demonstrating active listening, empathy, and professionalism.
• The ability to juggle multiple tasks, remain flexible, adjust plans quickly and prioritize requests to meet changing business needs.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Experience delivering results in a fast-paced, deadline driven environment.
• Technical skills: Customer Information View (CIV), Customer Service System (CSS), and/or FDR

Job Expectations:

• Training class target start date is 12/08/2025
• Training - 10 weeks, M-F 8:00am - 4:30pm CST
• Hours of Operation after training - 7:00am - 9:00pm CST
• Work shifts will be one of the following layouts:
• Sunday - Thursday
• Tuesday - Saturday
• Monday - Friday
• Work schedules will be assigned during the Offer stage.
• Required location(s) listed.
• Relocation assistance is not available for this position.
• Ability to work additional hours, which may include evenings, weekends and holidays based on business need.

Posting Location:

• 4101 Wiseman Blvd., San Antonio, TX

Position is Not eligible for Visa Sponsorship
Posting End Date:
30 Oct 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.