Education and Enablement Associate - Enrollment

OUR  MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

• As a Training Associate, your primary responsibilities will include developing and maintaining effective training materials, curricula, and learning solutions that support the onboarding and ongoing development of the enrollment team. 
• This role focuses on instructional design, e-learning creation, and content development, with occasional facilitation support. 
• The Enrollment Team serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity.  
• Enrollment Specialists conduct high-volume outreach via phone, email, and text to educate patients about Thyme Care’s oncology navigation services and address participation concerns; they verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of Thyme Care’s mission and services to clearly communicate value to patients and caregivers.
• This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment Care Team members receive the training and coaching to be successful in their roles. 
• In addition to ensuring that Enrollment Team new hires receive the necessary training to be successful in their roles, this position will also play a key part in partnering with your quality team peers to discover trends and training needs to inform better enablement materials and coaching areas for the enrollment of the Care Team. 
• This role reports into the Quality, Training, and Enablement Manager and in it, you will spend a significant portion of your time each day, building training materials, training resources like job aids, virtual training modules and develop training resources for ongoing department education, such as product updates/releases, changes in workflows/processes, etc.
• As a secondary role of your position, you will also be facilitating and or assisting with virtual training sessions for new hire onboarding, training needs during the new hires ramp up period, continuing education and professional development of current enrollment team members.
• This role will help to build and develop a comprehensive Enrollment Care Team onboarding program at Thyme Care, ensuring member, partner, physician, and health plan satisfaction. 
• Design and develop onboarding and job-specific training content tailored to enrollment workflows
• Work with SMEs to gather input and ensure content accuracy
• Maintain and update the Learning Management System (LMS)
• Create e-learning modules, presentations, SOPs, and job aids
• Support process documentation and knowledge base updates

WHAT YOU’VE DONE

• 4-7 years of experience in but not limited to, training curriculum development or instructional design, preferably in a healthcare, insurance, or medical support setting.

• Prior experience supporting or training within an enrollment team or similar patient-facing administrative healthcare function preferred but not required.
• Experience in developing and delivering both instructor-led, self paced and virtual training programs
• Familiarity with onboarding processes, especially in regulated environments

• Excellent communication and presentation skills (both written and verbal)
  Proficiency in using Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.)
• Ability to analyze training needs and evaluate training effectiveness using metrics
  Project management skills and ability to coordinate multiple training initiatives simultaneously
• High attention to detail and organizational skills
• Proficiency in Instructional design, Technical writing, Content management, Visual communication, Process documentation, Collaboration.
• Proficient in or have a working knowledge of Google Suit (Doc’s, Sheets, Slides) and familiar with tools like Zoom, Slack, etc.

• Ability to work collaboratively with cross-functional teams including HR, Compliance, Operations, and IT
• Patient, approachable, and skilled at working with adult learners from various backgrounds
• Adaptable to changes in healthcare regulations, internal processes, and technologies
• Strong ethical standards and commitment to confidentiality, especially when handling patient data or sensitive information

• Bachelor’s degree required (Specialization in Education or Healthcare-related field is preferred but not required)
• Certified Professional in Training Management (CPTM) or similar training certification (preferred)
• Knowledge of HIPAA and healthcare compliance standards (preferred)

WHAT LEADS TO SUCCESS

Expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success.
Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT.
A patient-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.
Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly.
Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.
Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues.
Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care.  Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is  $33.65 - $38.46/hour. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.