eCornell Salesforce Developer (Remote)

Department 

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

The Opportunity:

The Salesforce Developer will be responsible for designing, developing, and implementing customized solutions within the Salesforce platform. This role involves working closely with business stakeholders to understand their needs and delivering high-quality technical solutions that drive business efficiency and success. The ideal candidate would combine strong technical expertise with excellent soft skills and a demonstrated commitment to inclusive workplace practices.

You are considered competitive for this position if you are:

• A Technical Expert in Salesforce development tools: Apex, Visualforce, Lightning Web Components. 

• Experienced in Salesforce APIs and integrations, and Salesforce Sales Cloud, Service Cloud, and Marketing Cloud. A good understanding of programming languages, JavaScript, HTML, and CS.

• Excellent with follow-up and follow-through, ability to work independently, and make decisions with minimal supervision.

• Customer-centric in your approach, with strong interpersonal skills to build effective relationships with faculty, staff, and eCornell departments.

• Adaptable, flexible, and you exercise patience and curiosity in navigating complex issues, with a high level of confidentiality and good judgment.

What you will do:

• Architect and implement Salesforce solutions leveraging Apex and Visualforce, while orchestrating enhancements to existing applications

• Engineer robust data intake frameworks utilizing advanced form-building systems and API integrations

•  Design and execute comprehensive data validation protocols and automated workflow solutions

• Spearhead the development and optimization of Process Builders and flows to streamline business operations

• Conceptualize and implement complex data models aligned with organizational objectives

• Oversee enterprise-wide Salesforce administration and governance

• Direct user access management strategies, including security protocols, third-party integration oversight, and delivery of premium technical support

•  Establish and maintain seamless integrations between Salesforce and external enterprise systems

• Champion industry best practices and architectural design patterns within the Salesforce ecosystem

• Develop and maintain sophisticated reporting solutions to drive data-driven decision making

• Institute comprehensive documentation protocols for all development initiatives

• Transform business requirements into elegant technical solutions while maintaining architectural integrity

• Foster collaborative relationships across organizational and academic technology teams while delivering compelling stakeholder presentations

• Serve as principal technical authority for Salesforce initiatives while cultivating team expertise through mentorship

• Facilitate cross-departmental alignment on enterprise information management strategies

•  Drive innovation through continuous evaluation of emerging Salesforce capabilities and implementation of strategic technical enhancements

• Accelerate platform evolution through strategic implementation of cutting-edge applications and technologies

What you will need:

• Bachelor’s degree in computer science or equivalent

• Technical expertise: 7+ years proven experience in Salesforce administration, performing day-to-day administration and support and declarative development with custom objects, validation rules, process builders, flows, and other aspects of Salesforce business automation.

• Experience: 5+ years proven experience as a Salesforce Developer including Visualforce, Apex, lightning component framework, and the SOQL query language,  with a track record of successful project delivery.

• Experience with managing Salesforce Account Engagement (Pardot) marketing automation.

• Understanding of Salesforce development methodology, including using sandboxes and change sets.

• Desire to continually learn and incorporate new concepts and technologies into daily work.

• Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Communication: Excellent communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.

• Collaboration: Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. 

• Experience incorporating the perspectives of multiple communities, including communities of color.  

• Experience working with diversity, equity, inclusion, and wellbeing programs.  

• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing. 

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Certifications: Salesforce Developer certifications (e.g., Platform Developer I/II) are highly preferred.

• Master’s Degree

• Experience with one or more of the following Salesforce add-ons: Drift, SMS360, Tableau.

• Understanding of the REST and XML protocols 

• Professional experience in any modern object-oriented programming language (for example: C#, Java, PHP or Python.) 

• Familiarity with Agile development methodologies

**Sponsorship for employment visa is not available for this position**

Rewards and Benefits

• This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.  

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.

• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.