Manage day-to-day online sales across Amazon and Shopify, oversee order fulfillment and inventory accuracy, coordinate with operations and production teams, analyze sales and fulfillment data to generate reports and insights, and handle customer escalations to ensure timely delivery and a strong customer experience.
Description
The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment.
Key Responsibilities:
Order Fulfillment & Logistics
- Manage and process orders through Amazon Seller Central and Shopify
- Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment
- Track shipments, resolve delays, and support logistics planning to meet delivery targets
- Maintain inventory accuracy across platforms and flag restocking needs
Platform Management
- Oversee daily operations of the Shopify store, including product listings, pricing, and promotions
- Ensure Amazon listings are accurate, optimized, and compliant with platform requirements
- Monitor account health, performance metrics, and resolve platform-related issues
Production & Inventory Planning
- Collaborate with production teams to forecast demand and align manufacturing schedules
- Plan inventory levels to prevent stockouts or overproduction
- Communicate timelines and priorities across teams to support sales goals
Data Analysis & Reporting
- Analyze sales, inventory, and fulfillment data to identify trends and opportunities
- Generate regular performance reports and provide actionable insights
- Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction
Customer Experience & Support
- Manage customer service with escalations related to orders, shipping, and product inquiries
- Ensure timely resolution of customer issues across all sales channels
- Continuously improve the customer journey through feedback and data insights
Requirements
Qualifications:
- Bachelor’s degree in Business, Supply Chain, Marketing, or related field (or equivalent experience)
- 2–5 years of experience in e-commerce operations, fulfillment, or logistics
- Hands-on experience with Amazon Seller Central and Shopify platforms
- Strong analytical skills with proficiency in Excel or similar tools
- Excellent organizational and project management abilities
- Effective communication and cross-functional collaboration skills
Preferred Skills:
- Experience with inventory management systems or ERP tools
- Familiarity with digital marketing and e-commerce optimization strategies
- Knowledge of shipping carriers, fulfillment processes, and logistics coordination
- Experience with data visualization tools (e.g., Tableau, Power BI)
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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