Early Career Trainee, Field Engineer

• Key Responsibilities/essential functions include:
• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
• Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization
• Ensure timely dispatch closure
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications

• Qualified to Degree level (biomedical educational background) or equivalent knowledge or experience
• Technical analytical skills
• 1-3 years Field Services experience
• Comprehensive knowledge of a specific modality or multi-modalities
• Sought by others for guidance and advice
• Proficiency in English
• Turkish fluent
• Ability to work independently with minimum direction
• High work standards and quality
• Initiative and motivation
• Plans and organizes work effectively
• Excellent communications, listening and interpersonal skills
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
• This position will be based in South East territory (i.e. Diyarbakır / Batman / Şanlıurfa...)

EHS Specific Goals:

• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
• Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up.
• Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.