E-commerce Manager

COMPANY OVERVIEW 

Pangaea creates and grows digitally native brands on a global scale. Our two brands are Lumin and Meridian, both in the personal care space. Our goal is to create iconic, disruptive, and culture impacting brands that attract communities of brand lovers across borders. Since our launch in 2018, we’ve sold our products in 50 different countries and have grown to over 50 employees and contractors across several locations in the world!

ABOUT US

We are a group of individuals who strive to live out the four values in our behaviors, decisions and actions. We are equally passionate about growing a community for each of our brands as we are for building our internal community of Pangaeans. As Pangaeans, we can’t think of a better place to make a difference in our customers’ journeys of self-care and in our colleagues’ paths to success. We go out of our way to lift each other up, recognize the diverse talents that each person brings to our community and perpetuate a sense of belonging for all.

OUR VALUES

• Passion: We are mentally and emotionally connected and committed to our work. We are willing to put in the work today, knowing that this will position us for the most success tomorrow and beyond. We are invested in and passionate about Pangaea, its people and its mission.
• Innovation: We research, think critically and explore new possibilities and approaches to problems. We are intentionally curious and strive to obtain innovative recipes for success. By seeking new and creative ways to do things, we believe that we will be able to achieve our mission at unprecedented speed and scale.
• Push the Limits: Pangaea embraces a “yes we can” culture. We work towards our mission no matter how hard it gets or how long it takes. We are equally tenacious as we are relentless and we do what it takes to win as a team.
• Prioritization: Conscious prioritization is essential to our success. We tend to prioritize decision-making that may lead to sustainable business outcomes. We make calculated bets and focus on fewer, greater initiatives that will result in the greatest value for Pangaea, our customers and our teammates.

THE ROLE

Pangaea is hiring an E-commerce Manager to join the Marketing team. Reporting to the Head of Ecommerce, the ideal candidate will be a self-starter focused on improving the on site experience and merchandising for Pangaea’s two brands. This person will have an analytical yet creative approach to driving e-commerce strategies and contributing to the growth of our overall business. 

KEY RESPONSIBILITIES:

1. Optimize website performance, focusing on customer journey, merchandising and improving overall site metrics
2. Help define onsite strategy to convey the most relevant selling features and product benefits.
3. Coordinate with engineering and senior marketing teams around new feature and page prioritization.   Develop and manage the visual merchandising strategy for all PDPs, PLPs, and landing pages.
4. Work with engineering and technical teams to design A/B tests to validate marketing and sales hypotheses.
5. Oversee site UX, customer journey and merchandising strategy.  pages including PDP, PLP, homepage & landing pages.
6. Comfortable analyzing page site metrics and providing strong insight into customer behavior. Brief company leaders and design strategies based on these metrics.
7. Collaborate and manage relationships with SEO agencies to maintain and execute site updates for optimal search engine optimization
8. Partner with various internal departments such as Creative, Operations, Growth and Customer Support to optimize the entire customer’s journey and align with all stakeholders. 
9. Present website roadmap and ongoing results to company leaders

MINIMUM REQUIREMENTS:

• 5+ years of relevant experience with a DTC focused brand. 
• Excellent written, verbal and presentation communication skills
• Ability to think innovatively, move quickly on new opportunities and embrace a start-up mentality
• Experience with and passion for the health, beauty, wellness and/or personal care space
• Experience with subscription or retention focused business

COMPENSATION AND BENEFITS

The reasonably estimated annual base salary for this role ranges from $90,000 - $100,000 and will include variable compensation. Actual compensation is based on factors such as the candidate's job-related knowledge, skills, qualifications, experience and location. Details of participation in benefit plans will be provided if an employee receives an offer of employment.

Additionally, our goal is to provide Pangaeans with an excellent benefits experience that enhances their physical, mental and financial health and well being. These benefits are thoughtfully designed and curated to ensure that our employees are fully equipped to succeed in their work and personal lives. Some benefits include:

• Health insurance: Pangaea offers medical, dental, and vision insurance plans. Out of three amazing medical plans, we cover 100% for the first plan for employees and 90% of the monthly premium for two higher coverage plans. We also provide 75% of the monthly premium for family coverage.
• 401(k) matching: After a 3-month waiting period, Pangaea will match up to 4% of the employee's elected contribution to their retirement plan.
• Time off: Pangaea recognizes 14 paid holidays per year. We also have 6 additional “Pangaea Fridays” throughout the year where employees can get a head start on their weekend and take the whole day off. Lastly, we have a flexible time off policy and trust our employees to take vacation when they need it!
• Staff discount: All staff members are given $100 of credit per month to use on Pangaea products so that they can try, own (and love!) all the products we sell.

Please note that some benefits vary by country and are subject to change.

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