Respond to customer inquiries about orders, returns, shipping and payments. Resolve complaints, guide customers through order processes, and coordinate with logistics to track orders and manage inventory.
We are seeking an E-commerce Customer Service Representative to assist with customer inquiries related to online shopping, returns, and order processing. This role is fully remote.
Description:
- Respond to customer inquiries about orders, returns, and shipping.
- Resolve complaints or issues regarding online products or services.
- Guide customers through the order process and address payment issues.
- Work with the logistics team to track orders and manage inventory.
Qualifications:
- High school diploma or equivalent.
- 1+ years of e-commerce or retail customer service experience.
- Strong problem-solving and communication skills.
- Familiarity with online retail platforms and order systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote work flexibility.
Top Skills
Online Retail Platforms
Order Systems
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