Duals Administrative Support - Sales Coordination, Intermediate

Your Role

The Duals Outreach team is primarily responsible for planning, organizing, and executing community-based events for the dual’s population in the Los Angeles and San Diego Counties. The Duals Administrative Support - Sales Coordination, Intermediate will report to the Senior Manager, Duals Outreach and Events. This role is highly detail-oriented and administrative, focusing on calendar management, reporting, team coordination, and operational support. The ideal candidate is highly organized, data-savvy, and comfortable working in a fast-paced, community-focused environment.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Manage and maintain the outreach event calendar across multiple communities and field team members
• Coordinate logistics for community events, ensuring alignment with outreach goals and timelines
• Collaborate with the outreach team to track upcoming events, deadlines, and deliverables
• Ensure all event details are accurately documented and communicated to internal stakeholders and develop and maintain Excel-based trackers, dashboards, and reports, including generating regular reports, related to event activity to support leadership updates and team planning
• Create and maintain standardized documents, templates, and resources for field teams
• Develop tools to improve organization and efficiency for team members in the field and continuously identify opportunities to improve workflows and team effectiveness
• Ensure all outreach materials and documentation are current, accessible, and easy to use, assist in developing training materials and processing documentation
• Design and maintain job aids and quick-reference guides to support field team success
• Assist in scheduling and coordination of phone coverage during high-volume/peak periods
• Support staffing plans to ensure adequate coverage and responsiveness and help monitor workload and adjust scheduling needs based on demand

Your Knowledge and Experience

• Requires a minimum of 3 years of experience
• Requires vocational or technical education in addition to prior work experience
• Requires basic job knowledge of systems and procedures obtained through prior work experience or education
• Requires experience supporting sales or/and events in a fast paced environment  
• Requires strong proficiency in Microsoft Excel 
• Requires experience managing multiple projects, i.e. event coordination or sales activities, and deadlines simultaneously

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.