Dorothy/Comfort Analyst

Prominence Advisors is actively seeking a Senior Epic Dorothy/Comfort Consultant (Home Health & Hospice) to join our team.

Prominence is a healthcare and life sciences technology and consulting firm dedicated to helping leading organizations do more with their data. With deep expertise across the full ecosystem — spanning providers, payers, and life sciences — we turn complex data into actionable insight.

We deliver a full spectrum of services, including advisory, analytics, optimization, and IT staffing. Our work helps organizations operate more efficiently, improve patient outcomes, and deliver measurable financial impact through smarter use of data. Recognized as a 2x Best in KLAS organization, we partner with more than 120 health systems and 40 life sciences organizations, including 7 of the top 10 U.S. News & World Report-ranked institutions.

Through our life sciences brands, Tegra Analytics and WLH Consulting & Learning Solutions, we extend these capabilities to pharmaceutical and biotech organizations — combining data, consulting, and learning to advance commercial excellence.

By connecting strategy, data, and execution, we help organizations translate data into clarity, strategy into action, and vision into measurable results. At our core, we are a people-first, values-driven organization that believes strong teams and trusted partnerships are what ultimately make healthcare and life sciences smarter.

Prominence is looking for a Senior Epic Dorothy/Comfort Consultant with deep experience in Epic Home Health (Dorothy) and Epic Hospice (Comfort) to lead a current-state assessment and gap analysis for one of the nation's leading health systems. This role will evaluate how Dorothy and Comfort are built and used day to day, compare the current state against Epic Foundation System design and industry best practice, and deliver a prioritized roadmap of optimization opportunities. Helping our customers get more value from their Epic investment by uncovering unused functionality, workflow gaps, and practical next steps that improve clinician experience, operational efficiency, compliance, and financial performance.

• Lead a structured current-state assessment of Epic Dorothy and Epic Comfort, including review of build and workflow documentation, policies and procedures, open tickets and enhancement requests, operational KPIs, and known pain points.
• Facilitate virtual stakeholder interviews with home health and hospice leadership, intake, scheduling, field clinicians, the hospice interdisciplinary team (IDT), revenue cycle, and IS application teams.
• Conduct screen-share workflow walkthroughs with frontline users to understand how the applications are used in practice.
• Review system build against Epic Foundation System design, identifying licensed but unused functionality and Epic release adoption gaps.
• Document handoff points and workflow impacts between Epic and adjacent third-party systems, such as workforce and time and attendance platforms.
• Catalog gaps by workflow area and score each by impact (operational, financial, clinician experience, and compliance risk) and effort to resolve.
• Lead validation working sessions with client project leadership and key stakeholders to confirm findings.
• Build a prioritized next-steps action list organized into quick wins, near-term (~90-day), and longer-term strategic items, with a suggested owner for each (IS, operations, Epic, or partner).
• Help define follow-on remediation options and scope to inform future phases of work.
• Prepare and deliver an executive readout that translates findings into clear, actionable recommendations for clinical, operational, and IS leaders.

• 5+ years of hands-on experience with Epic Dorothy (Home Health) and Epic Comfort (Hospice), including build, implementation, optimization, or application support.
• Current Epic certification or proficiency in Dorothy and/or Comfort.
• Deep working knowledge of Epic Foundation System design and Epic-recommended workflows for home health and hospice.
• Demonstrated experience leading current-state assessments, gap analyses, or optimization reviews of Epic applications.
• Strong understanding of end-to-end home health and hospice operations, including referral and intake, scheduling, field clinician documentation, plan of care, hospice IDT, and billing.
• Experience facilitating stakeholder interviews and workflow walkthroughs with clinical, operational, revenue cycle, and IS audiences.
• Ability to evaluate findings by impact and effort and turn them into a clear, prioritized roadmap.
• Strong communication skills with the ability to develop and deliver executive-level presentations to non-technical audiences.
• Proven ability to work independently and deliver results in a fully remote consulting environment.

• Prior consulting experience delivering Epic assessments or optimization engagements across multiple health systems.
• Knowledge of home health and hospice regulatory and compliance requirements, such as CMS Conditions of Participation, OASIS, PDGM, HOPE, and hospice benefit periods.
• Familiarity with home health and hospice revenue cycle workflows in Epic, including billing and claims.
• Experience with Epic integrations and handoffs to third-party workforce management or time and attendance systems (e.g., Infor).
• Knowledge of recent Epic releases and new Dorothy and Comfort functionality, with experience driving release adoption.
• Experience defining remediation scope, estimates, or phased roadmaps to support follow-on project planning.
• Familiarity with Epic reporting tools (Reporting Workbench, Radar, SlicerDicer) to identify reporting gaps.
• Clinical background (e.g., RN, PT, OT, SLP, or MSW) in a home health or hospice setting.

• Professional: Demonstrates a high degree of professionalism by treating others with respect, keeping commitments, building trust within the team, working with integrity, and upholding organizational values (“Do Great Work and Move Mountains”).
• Organized: Capable of managing a fast-paced, time-boxed assessment across multiple workflow areas, stakeholder groups, and deliverables, ensuring smooth project flow.
• Self-Motivated: Adept at independently driving an engagement from kickoff to executive readout, meeting milestone deadlines, and monitoring work quality with minimal oversight.
• Highly Adaptable: Quickly acclimates to a new client environment, an unfamiliar build, and diverse clinical and operational teams.
• Analytical: Objectively evaluates build and workflows against best practice, getting to root causes rather than symptoms.
• Consultative: Builds credibility quickly with clinicians, operational leaders, and IS teams; asks the right questions and listens to understand.
• Communication: Effectively conveys clear and concise messages that resonate with audiences ranging from frontline clinicians to executive sponsors, both in written and verbal forms.
• Proactive: Anticipates potential issues, such as access delays or stakeholder availability, addresses concerns before they escalate, and effectively raises them when necessary.
• Team-Oriented: Collaborates closely with Prominence Epic subject matter advisors and client project leadership, and thrives in a team-based environment.

Hours Worked 
This role is part of our active pipeline for upcoming client engagements and is contingent on project availability, with timing aligned to client demand.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Work From Home
• Charitable Giving to Causes You Believe In

Must be legally authorized to work in the United States without sponsorship.

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.