DNA PS Implementation Support, Consultant

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Job Title

DNA Implementation/PS Deposit Consultant

The Deposit Implementation/Professional Services Consultant will provide analysis, consultation, and recommendations and hold responsibility for DNA implementations for our credit union and bank clients during deployment of DNA Core Financial Software, in order to ensure clients’ business needs are met.  In addition, this position will support clients with both strategic consulting and implementations of post live items/modules.  The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations of their suite of products and provide the best-in-class solutions to the clients’ needs.

Essential Job Responsibilities:  

• Support sales and consulting team
• Change champion
• Professional communication skills
• Provide best in class, industry recognized, recommendations for implementation and process improvement with the conversion of DNA
• Configure and Implement DNA Core Processing Functionality
• Document client and internal discussions and decisions
• Execute specific duties and groups of work as assigned
• Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team
• Test new features and functionality of the DNA product suite
• Engage with clients and evaluate Readiness for conversion
• Conduct support and training sessions with converting clients
• Ensure client satisfaction
• SQL Preferred
• Support Implementation Consultant team as needed
• Other duties as assigned

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

• 2+ years DNA Core system experience
• 5+ Years in subject area of expertise within the financial industry
• The ability to travel on average of 50%-75%, this may include weekend and holidays
• Analytical thinking
• Highly motivated to execute on deliverables on time
• Proficiency in MS office tools

• Core system Administration
• Subject Matter Expertise in the following:
  • Statement and Notice processing
  • Deposit Back Office Processing
  • Deposit Operations
  • Relational Pricing/Service Fees
  • Retail Deposit Processing
  • Consumer/Commercial/Retirement Deposit Product
  • Retirement Processing
  • Consumer Deposit Processing
  • Commercial Deposit Processing

Preferred Qualifications:

• Associates Degree or equivalent work experience preferred

Travel Required:

• Ability to travel up to 75%, may include weekend and holidays

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Salary Range

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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