The Division Manager oversees operations, drives growth, coaches team members, collaborates with sales, ensures compliance, and enhances client service.
EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.
Key Responsibilities
- Manage daily operations and ensure division performance meets strategic and contractual goals.
- Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.
- Lead, coach, and evaluate team members engaged in legal support work.
- Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.
- Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.
- Respond to client inquiries and resolve operational issues promptly.
- Ensure compliance with company policies, legal standards, and industry best practices.
- Represent the company’s values and commitment to quality in every interaction.
- Bachelor’s degree in business administration, pre-law, or related field required.
- Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.
- Proven experience supporting sales or business development efforts in a service-oriented environment.
- Demonstrated experience in strategic planning, budget management, and process improvement.
- Strong interpersonal, leadership, and communication skills.
- High level of proficiency with modern productivity and workflow software.
- Strong analytical and decision-making skills in a fast-paced setting.
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