The Division Manager oversees operations, drives growth, coaches team members, collaborates with sales, ensures compliance, and enhances client service.
EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.
Key Responsibilities
- Manage daily operations and ensure division performance meets strategic and contractual goals.
- Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.
- Lead, coach, and evaluate team members engaged in legal support work.
- Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.
- Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.
- Respond to client inquiries and resolve operational issues promptly.
- Ensure compliance with company policies, legal standards, and industry best practices.
- Represent the company’s values and commitment to quality in every interaction.
- Bachelor’s degree in business administration, pre-law, or related field required.
- Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.
- Proven experience supporting sales or business development efforts in a service-oriented environment.
- Demonstrated experience in strategic planning, budget management, and process improvement.
- Strong interpersonal, leadership, and communication skills.
- High level of proficiency with modern productivity and workflow software.
- Strong analytical and decision-making skills in a fast-paced setting.
Top Skills
Productivity Software
Workflow Software
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Customer Relationship Manager III manages complex client portfolios, focusing on multi-channel marketing strategies and enhancing customer relationships through strategic consultation and improved campaign performance.
Top Skills:
Digital AdvertisingDirect MailEmailSeoSocial MediaTexting/Sms
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
The role involves architecting and building LLM-based AI systems, overseeing AI feature development, optimizing engineering workflows, mentoring engineers, and driving AI tooling decisions.
Top Skills:
AutogenAWSAzureCamelFaissGCPGrpcLangchainLanggraphLlamaindexNode.jsPineconePythonRestWeaviate
Artificial Intelligence • Information Technology • Software • Business Intelligence
Lead Agile teams, facilitate ceremonies, manage backlogs, ensure release readiness, support functional testing, and motivate distributed teams for improved performance.
Top Skills:
Azure DevopsJIRA
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
