Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity
The Disputes Operations Planning Analyst will provide leadership with financial and operational analysis to support dispute resolution strategies. This includes planning, cost management, and project reviews to ensure profitability and compliance. The role focuses on comparing actuals to forecasts, analyzing variances, identifying risks and opportunities, and recommending actions to optimize dispute handling and cost-effectiveness.
Day in the Life
Act as a liaison between Disputes leadership and Finance teams to gather data, resolve issues and recommend solutions.
Perform reconciliation of variances between projected versus actual dispute-related financial performance.
Partner with Finance to create forecasts and plans for dispute volumes, resolution costs and operational impacts.
Monitor and report dispute performance against financial and operational plans; recommend remediation strategies for variances.
Understand dispute-related KPIs and their impact on short and long-term financial performance.
Develop and maintain cost models for dispute services, incorporating impacts into forecast and future plans.
Provide trend, ratio and sensitivity analysis on dispute performance and financial outcomes.
Create presentations and reports for SVPs and leadership, highlighting dispute performance, risks and opportunities.
Evaluate new initiatives in dispute handling (ex: automation, vendor partnerships) through financial modeling and ROI analysis.
Partner with project sponsors to assess post-implementation results of dispute-related initiates.
Perform other duties as assigned.
Qualifications
Five (5) years of experience in financial planning and forecasting and/or financial analysis including cost/pricing analysis or related experience required.
Knowledge of financial services preferred.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
Supervisory Responsibility
No
Knowledge, Skills, & Abilities
Demonstrates ability to present effectively virtually and in person and appeals to multiple layers of the organization.
Excellent written and verbal communication skills with ability to influence at all organization levels.
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
Demonstrated excellent analytical and quantitative skills
Ability to exercise discretion and good judgment in making decisions
Ability to travel as needed, less than 25%
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$60,500.00 - $77,100.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.
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