We are seeking a detail-oriented Remote Dispatch & Logistics Coordinator to optimize technician scheduling, route planning, and job assignments. This role is critical to ensuring timely service delivery and maximizing field productivity.
Key Responsibilities
• Schedule and dispatch technicians based on urgency, skillset, and location
• Optimize routes to reduce travel time and fuel costs
• Monitor job progress and adjust schedules in real time
• Coordinate parts, materials, and equipment logistics
• Communicate with customers regarding appointment updates
• Track daily performance metrics and reporting
Qualifications
• 2–5 years dispatch or logistics experience
• Familiarity with scheduling and field service software
• Strong multitasking and prioritization skills
• Excellent communication and coordination abilities
• Experience in plumbing, HVAC, or service industries preferred
Key Competencies
• Real-time problem solving
• Time optimization
• Attention to detail
• Communication clarity
• Operational efficiency
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