The Disaster Case Manager helps clients affected by disasters with their recovery by providing case management, referrals, and assistance with public assistance programs.
The Disaster Case Manager will conduct intakes, refer and assist clients to resources and public assistance programs, and assist disaster impacted individuals in their recovery process.
Responsibilities:
- Serve as a case manager for households impacted by disasters, taking on a large client load and assisting them with dynamic recovery-based needs
- Contact potential clients from outreach efforts to encourage participation and enroll if appropriate
- Conduct client intakes including collecting key information in a sensitive and nonjudgmental manner
- Develop trust and rapport with clients and refer to programs and resources as needed
- Assist clients with applications to public assistance programs such as Cal Fresh, Medi-Cal, etc.
- Work closely with program staff to provide a continuum of services
- Adhere to all program guidelines, policies, protocols and workflows
- Update and shares community resources with program staff
- Track and monitor program data and deliverables
- Support staff members in training and capacity building on case management and resource navigation services
- Other duties as assigned
Scope and Travel:
- Travel within Los Angeles County, including to CORE’s headquarters in the City of Los Angeles’ Chinatown District
Qualifications:
- At least two years of relevant experience in case management(or equivalent experience.)
Experience:
- Minimum 2 years' experience in case management, preferably in the public or non-profit sector
- Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds
- Demonstrated experience with data management and coordination
- Demonstrated experience in identifying and developing partnerships with organizations to meet needs of clients
- Demonstrated experience in health and/or nutrition programs a plus.
- Previous disaster experience strongly preferred
Skills and Competencies:
- Ability to work independently and as part of a team
- Ability to empathize and establish supportive rapport with clients while maintaining professional boundaries
- Excellent written and verbal communication skills
- Proficient in MS Office applications and referral platforms
- Flexible and adaptive to a frequently changing environment
- Close attention to detail and a high level of accuracy
- Experience working with FEMA Individual Assistance programs highly preferred
- Bilingual in English and Spanish or another language highly preferred
Clear pre-employment background check requirements, including local, state, and national criminal records checks, sex offender registries, employment, education verifications and child abuse registry check (if required by state regulations) are required post job offer and prior to employment.
Safeguarding
CORE is committed to keeping children and vulnerable individuals safe and has a Zero Tolerance policy for sexual exploitation and abuse. Every CORE employee, consultant and volunteer is bound by CORE’s Code of Conduct and Safeguarding Policy. By applying for this position, an applicant confirms that they have not previously violated an employer’s safeguarding, sexual misconduct, (child) sexual exploitation and abuse, or human trafficking policy.
Top Skills
Ms Office Applications
Referral Platforms
Core Los Angeles, California, USA Office
Los Angeles, CA, United States
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