Director, Workplace Technology & Services

The Director of Workplace Technology & Services is responsible for shaping and executing the strategy for all workplace and end-user technologies to enhance employee productivity, collaboration, and satisfaction. This role leads teams delivering IT Service Desk, and end-user computing services, ensuring operational excellence, security, and alignment with enterprise goals. The Director will drive modernization, automation, and best practices across end-user systems, collaboration platforms, and workplace services while partnering closely with Cybersecurity, Applications, Cloud, and business stakeholders.

What you will do:

Database Operations

• Oversee administration, performance, and reliability of enterprise databases (SQL, Snowflake, NoSQL, cloud DBaaS).
• Ensure high availability, backup, recovery, and disaster recovery strategies are in place.
• Define standards for database security, schema design, and query optimization.
• Partner with application teams to support development, integration, and scaling requirements.
• Lead root cause analysis and remediation for database-related incidents.

Identity & Access Management (IAM)

• Lead IAM strategy and operations, including Okta, Active Directory, Azure AD, SSO, MFA, PAM, and role-based access control.
• Ensure compliance with access certifications, segregation of duties, and regulatory frameworks (SOX, HIPAA, GDPR, etc.).
• Partner with HR and Security to streamline joiner/mover/leaver processes.
• Implement IAM automation for provisioning/deprovisioning and periodic access reviews.

Enterprise Tools (Jira & Collaboration Platforms)

• Oversee configuration, customization, and administration of Jira, Confluence, and related Atlassian tools.
• Partner with product and engineering teams to improve workflow automation, dashboards, and reporting.

• Establish governance for enterprise tool usage, permissions, and integration with IAM and other systems.
• Provide strategy for adoption, scalability, and vendor management of collaboration platforms.

Leadership & Strategy

• Lead and develop teams across database operations, IAM, and enterprise tools administration.
• Define roadmaps for modernization (cloud migration, database automation, IAM maturity, Jira scaling).
• Establish KPIs for uptime, SLA adherence, database performance, IAM compliance, and Jira adoption.
• Manage vendor contracts, licensing, and budget for assigned platforms.
• Drive operational excellence and enforce ITIL best practices.

What We’re Looking For:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 15+ years in IT infrastructure/operations with 5+ years in leadership roles.
• Strong expertise in database operations (SQL Server/MySQL/Postgres/NoSQL).
• Hands-on leadership experience with IAM platforms (AD, Azure AD, Okta, Ping, etc.).
• Proven experience administering and scaling Jira/Confluence or equivalent tools.
• Strong understanding of ITIL, change management, and operational best practices.
• Certifications: AWS/Azure Database Specialty, CISSP, CISM, Atlassian Certified Administrator, ITIL.
• Experience in regulated industries (finance, healthcare, government).

Kapitus Total Rewards Package Includes: 

• Competitive Base Salary Range of $157,000- $252,000 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.
• Annual Incentive Compensation Eligibility – Up to 15% annually
• Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
• Pet and car insurance discounts.
• Financial services such as LegalShield.
• Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
• Paid Time Off and Sick Time
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

About Kapitus: 

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed.  

We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.  

We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.  

Company Mission: 

At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.