Director of Workforce Transformation - Consult Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a dynamic and visionary leader to join our Workforce Solutions Organisation to work with our Consult business in a transformational role. This position is pivotal in aligning our delivery model with the principles of a professional services organisation. The successful candidate will lead strategic transformation initiatives, drive behavioural and cultural change, and deliver actionable insights to optimise our operating environment.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Key Responsibilities:

• Lead the transformation of the Workforce Solutions Organisation’s to align with professional services standards 

• through strategic collaboration.

• Matrixed collaboration working with practices, learning, analytics, and offering teams to facilitate predictive 

• analytics and workforce planning.

• Analyse current organisational structures, processes, and behaviours to identify improvement opportunities.

• Design and implement scalable operating models and cross-functional process redesigns.

• Drive change management initiatives to embed new ways of working and foster a culture of continuous improvement.

• Collaborate with senior leadership to define and track KPIs that measure transformation success.

• Provide strategic insights and recommendations based on workforce, operational, and performance data.

• Champion internal mobility, upskilling, and reskilling initiatives to build future-ready capabilities.

• Enable location strategy and workforce planning in alignment with business growth and talent availability.

Ideal Candidate:

• Proven experience in leading large-scale organisational transformation within global, matrixed environments.

• Strong background in workforce strategy, resource management, and operational excellence.

• Develop existing programmatic initiatives using metrics and tools such as Power BI to monitor and review 

• workforce strategy effectiveness.

• Define and drive programmatic change, facilitate market adoption of new processes, and bridge gaps between 

            top-down strategy and bottom-up operations.

• Expertise in change management, stakeholder engagement, and executive communication.

• Data-driven mindset with the ability to translate insights into strategic outcomes.

• Familiarity with professional services operating models and consulting delivery frameworks.

• Experience with AI-enabled workforce tools and KPI systems is a plus.

Job Qualifications:

• 10+ years of experience in transformation, workforce management, or consulting leadership roles.

• Industry experience within professional services, consulting or technology consulting global environments.

• Bachelor’s or Master’s degree in Business Administration, Organisational Development, or related field.

• Certifications in Change Management, Lean Six Sigma, or similar disciplines are advantageous.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.