Director / VP of Client Success

As our Director/VP of Client Success, you will be the driving force behind building a high performing client success engine. This is a unique opportunity to act as a "player/coach"—you'll not only shape the strategy and lead our team, but you'll also get your hands dirty by directly managing and growing some of our most important utility and partner accounts. You’ll bring a deep understanding of Optiwatt’s solutions and support Optiwatt in maximizing the value we generate for our utility clients and partners.

• Develop the Playbook: Design, document, and implement an easy-to-replicate client success motion that achieves optimal client outcomes, setting the foundation for our future growth.
• Deliver Client Value and Impact : Take ownership of our client delivery system to ensure the team consistently achieves project goals and delivers outsized value for our clients and their customers.
• Ignite Revenue Growth: Lead Optiwatt’s CS team to identify mutually beneficial growth opportunities via existing account renewals and expansions.
• Optimize Profitability: Create a more efficient, self-service-oriented Client Success team, to maximize client value and  improve Optiwatt’s  cross-functional efficiency.
• Build a Winning Team: Attract, coach, mentor, and empower the team to perform at their best.

We are looking for candidates with at least 5+ years in a Client Success leadership role and 2+ years in the Managed Charging / Demand Response space. 

You are a passionate and hungry leader who...

• Excels at Execution: You thrive in a fast-paced startup environment, with the ability to crank out work, calls, emails, and follow-ups. You are passionate about winning and driving a big impact both as an individual contributor and as a leader.
• Masters the Fundamentals: You have a deep understanding of client success and operations fundamentals. You know how to resource and support clients, create strategic account plans, set up CS systems, and navigate a pipeline through all stages. You can create winning presentations and facilitate meetings that drive clear outcomes.
• Thinks Strategically: You can create thoughtful departmental and account plans to strategically grow our business with limited resources, utilizing data analytics to provide key insights and inform business decisions.
• Is a Natural Seller: You possess the ability to influence different types and levels of prospects and clients to win hearts and minds and buy our solution, all while building strong, trusting relationships.
• Has Deep Industry Knowledge: You deeply understand the utility industry and managed charging / load management space and how to interact with clients within it. You can effectively articulate Optiwatt's solution, business, and unique value proposition.

We have investors from some of the most reputable names in venture capital and impact investing: Google Ventures, Navitas Capital, Urban Innovation Fund, and Active Impact Investments. If you're interested in growth potential, the sky's the limit here at Optiwatt.

We invest in your growth because we know that even if you aren't with us forever, empowering you to better tackle climate change helps all of us. The best part of working in the clean technology industry is the enormous collaboration between companies, founders, investors, and yes, even utilities. Everyone is driven by the same goal: reduce global warming and move us towards a truly sustainable future.

We encourage you to step outside of your role and show us what you can do. Ask for opportunity and you will receive it, offer up ideas and you will be heard. We desire to match people with work that excites them the most, and we will support you in your journey to learn and grow towards accomplishing that goal.

Optiwatt is a small startup, but don't let that fool you. We offer competitive salaries and benefits to all employees. Some of these amazing perks include:

• Ability to work fully remote or hybrid (offices in Walnut Creek, Boulder, Columbus, Minneapolis, and Jacksonville)
• Stock options dependent on experience and salary flexibility
• Healthcare, vision, and dental
• $1,500 health & wellness purchase match
• 401k contribution and matching
• Flex Friday every other Friday
• Flexible time off policy (no cap on days off as long as required work gets completed)
• Yearly company retreats (this year we are meeting up in Estes Park, Colorado!) 
• Flexible work hours, and we mean it.
• Paid career development opportunities (learn a skill!)
• Expensed home office supplies, work travel, team entertainment, etc. as necessary