Director of Underwriting (Remote)

POSITION SUMMARY

The Director of Underwriting manages senior-level underwriting staff and is responsible for planning, organizing, and managing the day-to-day functions in underwriting. The Director also establishes policies and standards, provides guidance and support for staff development, and makes recommendations for underwriting and operational improvements.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Manage and oversee the company’s Underwriting function.
• Act as key decision maker for all underwriting-related matters.
• Provide guidance and leadership to the Underwriting management team.
• Manage hiring, training, counseling, termination, and performance appraisals of underwriting personnel.
• Manage the development and implementation of new procedures and features to enhance the department's workflow.
• Monitor the aging and prioritization of the underwriting workload to maintain agreed-upon service levels.
• Maintain the underwriting audit schedule and coordinate with teams for their review and completion.
• Regularly complete analyses of staffing required to process underwriting workload and maintain proper service levels.
• Manage inspection vendor performance and relationships.
• Coordinate with the Product team to integrate changes in policies, coverage, or other underwriting rules.
• Review claims referrals for coverage issues and substandard conditions.
• Ensure underwriting decisions are compliant with the Association’s Plan of Operations and underwriting rules.
• Perform other duties as assigned by the Vice President of Product & Underwriting.
• Adhere to federal and state laws and regulations.
• Oversee the general operations for Underwriting to maintain adherence to all standards and processes.
• Plan, organize, and control the general workflow of the underwriting teams.
• Assist in annual budget preparation and analysis.
• Develop, review, and adjust the annual department plan on a quarterly basis to ensure alignment with current objectives and ongoing needs.
• Collaborate with management on interdepartmental issues to ensure operational efficiency.

EDUCATION & EXPERIENCE

• College degree preferred.
• 10+ years of insurance underwriting or equivalent experience.
• 5+ years of experience managing underwriting personnel.
• Cross-functional insurance experience preferred.
• Strong verbal and written communication skills.
• Demonstrated project experience.
• Attention to detail and accuracy.
• Proven decision-making skills with minimal direction.