Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.
Director of Supply Chain Account Management
Location: Hybrid/Remote (Columbus, OH/U.S.)
Employment Type: Full-Time
The Mission
The Director of Supply Chain Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across an established portfolio of healthcare supply chain customers. This individual will lead and develop a high-performing account management team focused on delivering exceptional customer experiences while creating scalable processes and systems that support long-term business growth.
The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen. They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite interactions.
Key Responsibilities
- Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
- Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
- Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
- Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
- Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
- Anticipate risks, identify opportunities, and develop proactive plans to address both.
- Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
- Contribute to the development and execution of initiatives that support company growth objectives.
Required Qualifications
- Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
- 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
- Prior professional experience calling on and working directly with hospital supply chain departments.
- Demonstrated experience leading, coaching, and developing high-performing teams.
- Experience managing executive-level customer relationships within healthcare organizations.
- Proven success driving customer retention, account expansion, and revenue growth.
- Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
- Experience implementing technologies and tools that improve team productivity and scalability.
- Excellent written, verbal, presentation, negotiation, and problem-solving skills.
- Ability to influence cross-functional stakeholders in complex, matrixed environments.
- Skilled at navigating challenging situations involving multiple stakeholders and competing priorities.
Benefits & Perks
- Time Off: Unlimited Time Off (UTO) policy for full time employees.
- Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
- Free in office Snacks and Drinks.
- Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
- Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
- Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
- Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
- Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
- Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
- Family Support: Paid Parental Leave program.
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