Director, Strategy & Operations - Compensation, Planning and Insights

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Director, Strategy & Operations - Compensation, Planning and Insights

Your Mission

Commercial Strategy & Operations (“CSO”) (i.e., Lantern’s Revenue Operations team) supports the President and his broader go-to-market function, including Sales, Client Success, Marketing, Channel Partners (health plans, ecosystem partners, and benefits consultants/brokers), and Provider Network Development. CSO is responsible for Commercial strategy, planning, insights, systems/tools, process, and data. This role sits within CSO and will collaborate closely with each of these Commercial Leaders to translate growth ambitions into a Commercial Annual Plan, including Commercial Objectives & Key Results (“OKRs”), coverage models, compensation plans, compensation policies, quotas, and territories – in line with Lantern’s financial objectives

Location: New York Metro Preferred - Remote | USA | Travel Required

What You Will Do (Responsibilities):

• Support the Commercial Leadership Team in developing the Commercial Annual Plan: how the business will grow ACV and revenue next year, and the integrated functional plans that achieve that growth. This includes segments, distribution channels, job design, capacity, territory, quotas, and compensation design
• After designing incentives (e.g., measures, weights, quotas, policies, and procedures), manage compensation for all Commercial roles (e.g., plan documents, calculators, obtain signatures, document information in a system of record, train the field, etc.)
• Work cross-functionally with Finance, Analytics, CEO, Strategy, and others to set Commercial OKRs and KPIs that ensure teams prioritize the right activities and that leadership can identify early when the business is off-track
• Using deep analytical skills and business acumen, regularly uncover the root causes of Commercial outcomes and partner with CSO teammates to propose an action plan that corrects course

 What You Will Bring (Requirements):

• Bachelor’s degree in a business or related field
• 8-12+ years of experience in Revenue Operations or Business Operations at a high-growth company or division
• 3+ years leading Sales Compensation Design, Compensation Management, quota-setting, and Territory Design
• Excellent Salesforce.com, Excel and Powerpoint skills
• Excellent organization and project management skills; able to hold yourself and others accountable to outcomes
• Experience in healthcare, employer benefits, or digital health a plus

 Strong Candidates Will:

• Keep extremely busy leaders organized, documenting decisions, managing task lists, and staying on top of deadlines
• Deeply understand Lantern’s business model to align incentives to behaviors that drive business results and profitable growth
• Be resilient, hard-working, and able to operate in a high-pressure, dynamic environment
• Collaborate well with Commercial teams, building trust and navigating contentious topics

Benefits:

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.