Director, Strategic Initiatives, Clinical Operations

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Director, Strategic Initiatives, Clinical Operations leads the design, development, and execution of critical strategies within the Clinical Operations team. This role is instrumental in driving transformational initiatives that enhance clinical performance, optimize population health management, and align with value-based care principles in a dynamic virtual and digital health environment. 

Essential Duties and Responsibilities

Strategic Planning and Execution 

• Collaborate with the senior leadership to identify, prioritize, and implement key strategic initiatives that advance organizational goals. 

• Develop detailed roadmaps for clinical transformation projects, ensuring alignment with value-based care and population health strategies. 

• Lead cross-functional teams to execute initiatives, ensuring timely delivery, measurable outcomes, and adherence to quality standards. 

Transformational Leadership 

• Drive innovative clinical operations initiatives that enhance care delivery, operational efficiency, and patient outcomes in virtual and digital health environments. 

• Identify and implement new technologies, processes, and care models to improve clinical workflows and outcomes. 

• Lead change management efforts, fostering adoption of new initiatives across teams. 

Population Health Management 

• Oversee the development and implementation of programs aimed at improving population health outcomes, reducing disparities, and managing risk. 

• Utilize data analytics to identify trends, stratify risk, and design interventions for high-need patient populations. 

• Collaborate with care teams to close care gaps and optimize preventive care efforts. 

Value-Based Care Implementation 

• Develop and oversee strategies that align clinical operations with value-based care objectives, including quality metrics, cost efficiency, and patient satisfaction. 

• Partner with internal and external stakeholders to enhance care coordination and optimize performance in accountable care organizations (ACOs), Medicare Advantage, and other VBC arrangements. 

Collaboration and Stakeholder Engagement 

• Serve as a key liaison between Clinical Operations and other departments, including IT, analytics, finance, and compliance, to ensure seamless integration of initiatives. 

• Engage with external partners, payers, and regulatory bodies to support organizational goals. 

• Communicate progress and outcomes of strategic initiatives to executive leadership and other stakeholders. 

Performance Measurement and Continuous Improvement 

• Establish KPIs and performance metrics to measure the success of strategic initiatives. 

• Analyze results, identify areas for improvement, and implement refinements to enhance impact. 

• Promote a culture of continuous improvement across clinical operations teams. 

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes.

Qualifications Expected for Position

• Clinical background or equivalent professional experience in healthcare, population health, or care delivery is required.

• 5+ years in healthcare operations, with significant experience in digital health or virtual care environments. 

• Formal training or certification in project management or process improvement (PMP, CAPM, Lean Six Sigma, Agile, or similar).

• Expertise in data-driven decision-making and performance improvement methodologies (e.g., Lean, Six Sigma). 

• Exceptional project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously. 

• Strong analytical skills with the ability to translate data into actionable insights. 

• Outstanding communication, collaboration, and stakeholder management abilities. 

• Proven track record of leading large-scale transformational initiatives in clinical settings. 

• Deep expertise in population health management and value-based care implementation. 

The below qualifications, knowledge, experience, and/or background are expected but not required for this role:

• Bachelor’s degree in healthcare administration, business, public health, or a related field. 

• Familiarity with regulatory requirements for virtual care and population health programs preferred. 

• Strong understanding of virtual care delivery models, including telehealth platforms and digital care coordination tools. 

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: up to 10%.

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

The base salary range for this position is $150,000- $165,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.