Director of Spa

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

Directs and controls the activities of the Spa, Fitness Center, and Salon teams.  Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved.  Takes actions that maximize the profit of the department.

What you will do:

-Be a part of the pre-opening team! 

-Provide outstanding leadership and direction for Spa, Fitness, and Salon facility. 

-Recruit, interview and select certified therapists, nail technicians, estheticians, spa receptionists, hair stylists, and attendants with an eye for appropriate credentials and training. 

-Schedule staff and complete payroll records in accordance with budgeted guidelines. 

-Establish treatment protocols for cutting edge spa treatments and massage therapies, conducting professional training and compliance in Four Seasons service standards utilizing a high degree of Spa product knowledge to develop indigenous and specialized treatments that will distinguish our Spa from the competition.  

-Fiscally manage a Spa and Fitness facility with proven skills in budgeting, forecasting, yield management, utilization, menu management, and retail management. 

-Market our Spa and Fitness facility as a world-renowned Spa, generating positive P.R. and awards in publications such as Conde Nast, Travel and Leisure, and Spa Magazine in an environment of growing competition. 

-Conduct interviews with news and magazine media as well as appearing and speaking in television interviews. 

-Order and maintain inventories for all operational and retail supplies. 

-Train staff in effective Sales techniques to build treatment and retail revenues. 

-Maintain compliance in all Health Code and Licensing requirements of the State of Florida. 

-Respond properly in any hotel emergency or safety situation 

-Resolve all serious guest interactions in a professional and capable manner. 

What you will bring:

-Training and credentials to include degree or appropriate equivalent in one of the following areas of study - Hotel/Hospitality Management, Spa Management, or Exercise Physiology. 

-Minimum of three years Spa management experience. Preference of five years in a similar management role. 

-Experience in luxury hospitality/spa is required. 

-Fluency in English, with excellent written communication skills. 

-Ability to work any scheduled days of the week and times of the day may vary based on business need, including holidays.
-An excellent service attitude and willingness to go out of the way to accommodate guests and exceed their expectations. 

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf