Director of Software Engineering - AI/ML Solutions

Job Description
Join us as an Executive Director to lead innovation and drive the future of AI technology with a dynamic and talented team!
Job Description
As an Executive Director, Director of Software Engineering for our AI/ML platform, you will lead the design and development of our robust, scalable, and high-performance AI/ML platform. You will manage and grow a team of talented engineers and AI specialists, fostering a culture of innovation and continuous improvement. Collaborating with product management and cross-functional teams, you will help define product vision, roadmaps, and deliverables for AI-driven features and capabilities. Together, we will drive the adoption of best practices in software engineering, machine learning operations (MLOps), and data governance, ensuring compliance with data privacy and security regulations. You will oversee the end-to-end lifecycle of AI/ML projects, from ideation and development to deployment and maintenance, while effectively communicating technical concepts and solutions at all levels of the organization. Additionally, you will manage budgets, allocate resources efficiently, and report on progress and challenges to executive leadership. With your advanced knowledge in AI/ML, software engineering, and cloud-native experience, you will play a crucial role in keeping us at the forefront of industry trends and technological advance.
Job Responsibilities
- Lead the design and development of our AI/ML platform, ensuring robustness, scalability, and high performance.
- Manage and grow a team of talented engineers and AI specialists, fostering a culture of innovation and continuous improvement.
- Collaborate with product management and cross-functional teams to define product vision, roadmaps, and deliverables for AI-driven features and capabilities.
- Drive the adoption of best practices in software engineering, machine learning operations (MLOps), and data governance.
- Stay abreast of emerging trends and technologies in artificial intelligence and machine learning, and assess their applicability to business goals.
- Ensure compliance with data privacy and security regulations pertinent to AI/ML solutions.
- Oversee the end-to-end lifecycle of AI/ML projects, from ideation and development to deployment and maintenance.
- Communicate technical concepts and solutions effectively at all levels of the organization.
- Manage budgets, allocate resources efficiently, and report on progress and challenges to executive leadership.
Required Qualifications, Capabilities, and Skills
- MS Degree/PhD in a STEM field and 10+ years of experience designing and managing large-scale AI & ML platforms and supporting systems.
- Advanced knowledge in software engineering, AI/ML, machine learning operations (MLOps), and data governance.
- Experience developing or leading large or cross-functional teams of technologists.
- Demonstrated prior experience influencing highly matrixed, complex organizations and delivering value at scale.
- Experience leading complex projects supporting system design, testing, and operational stability.
- Experience with hiring, developing, and recognizing talent.
- Extensive practical cloud-native experience.
- Expertise in computer science, computer engineering, mathematics, or a related technical field.
Preferred Qualifications, Capabilities, and Skills
- In-depth understanding of search/ranking, recommender systems, RAG (similarity search), graph techniques, and other advanced methodologies.
- Understanding of large language model (LLM) techniques, including agents, planning, reasoning, and other related methods.
- Expertise in training and fine-tuning large language models (LLMs) and embedding models, including advanced knowledge in the areas of LLM operations (LLM Ops) and AI operations (AIOps).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.