Lead and scale revenue operations across Sales, Marketing, and Customer Success, focusing on strategy alignment, systems optimization, and data-driven decision-making.
Graylog: AI-Powered Security & IT Operations Without Compromise
Graylog builds the AI-powered SIEM and log management platform that security and IT teams rely on to quickly catch threats, investigate with clarity, and control data costs — all without trade-offs. Our platform brings together scalable log management, real-time visibility, and explainable AI that supports analysts with clear insights instead of black-box guesses. It helps teams zero in on real threats, act faster, and make decisions with confidence.
More than 60,000 organizations across 180 countries use Graylog products — from Security and Enterprise to our long-standing Open edition — to gain clarity, context, and control across their environments. Rooted in open source and headquartered in Houston, we continue to grow a global community and customer base that values speed, transparency, and practical innovation.
Our work is also earning industry attention. Graylog made its first appearance on the Gartner SIEM Magic Quadrant and was named both a “Leader” and “Outperformer” in GigaOm’s 2025 SIEM Radar. These recognitions back up what our customers already see every day: Graylog works — without slowing teams down or bloating budgets.
We're a people-first company. Remote-friendly by design, we offer the flexibility to work where you’re most effective — whether that’s one of our hubs in Hamburg, Munich, London, or Houston, or from a home office anywhere in the world. Prefer the office? Go for it. Want to hot-desk now and then? No problem. Fully remote? That works too. And yes, it’s working. In addition to industry recognition, Graylog was named to BuiltIn’s Best Places to Work list — a reflection of how we operate and the impact our teams make every day.
If you’re looking to join a team that values curiosity, craftsmanship, and impact — and you want to build tools that make real work easier — we think you’ll feel right at home.
Graylog is seeking a Director of Revenue Operations to own and scale our end-to-end revenue operations function across Sales, Marketing and Customer Success. This role will be responsible for aligning systems, processes and data to drive predictable revenue growth, improve customer lifecycle management and support data driven decision-making.
This is a hands-on leadership role requiring deep operational expertise, strong cross-functional influence and a passion for building scalable, data-driven revenue engines.
Key Responsibilities
- Partner with Sales, Marketing, Customer Success, and Finance leadership to align revenue strategy, planning, and execution.
- Drive consistency across the full customer lifecycle—from lead acquisition through expansion and renewal.
- Support annual planning, forecasting and quota setting.
- Serve as the primary owner and architect of the revenue tech stack, including:
- HubSpot (CRM, marketing automation, reporting)
- Gainsight (customer success, renewals, health scoring)
- Zendesk (support operations and customer insights)
- Ensure clean data, scalable integrations and system optimization across platforms.
- Evaluate and implement additional tooling as needed.
- Build and maintain dashboards and reporting for pipeline health, bookings, retention, expansion, churn and ARR metrics.
- Own forecasting accuracy and establish clear KPI definitions across teams.
- Deliver actionable insights to executive leadership and the board.
- Design, document and continuously improve revenue processes (lead routing, opportunity management, renewals, upsells, handoffs).
- Identify friction points in the funnel and implement scalable solutions.
- Establish operational rigor while maintaining flexibility for growth.
- Partner with Sales Enablement to support onboarding, process training and tool adoption.
- Drive operational change through clear communication, documentation and stakeholder buy-in.
- Act as a trusted advisor to GTM leaders.
Revenue Strategy & Alignment
Systems & Tools Ownership
Analytics, Forecasting & Reporting
Process Optimization
Enablement & Change Management
Required Qualifications
- 5+ years of experience in Revenue Operations, Sales Operations or a related GTM operations role in a B2B SaaS environment.
- Hands-on experience with HubSpot, Gainsight and Zendesk (required).
- Proven track record of building and scaling revenue operations processes and systems.
- Strong analytical skills with the ability to translate data into strategic recommendations.
- Experience partnering with senior GTM and Finance leaders.
- Excellent communication skills and ability to influence without direct authority.
Preferred Qualifications
- Experience in security, observability, DevOps or enterprise software.
- Prior ownership of forecasting and planning processes.
- Experience supporting a multi-segment or global GTM organization.
- Familiarity with subscription and usage-based revenue models.
What Success Looks Like
- Improved forecast accuracy and pipeline visibility.
- Streamlined, scalable revenue processes across teams.
- High adoption and trust in revenue systems and data.
- Strong alignment between Sales, Marketing and Customer Success.
Why Graylog
- Work with a mission-driven team solving real-world security and observability challenges.
- High impact role with visibility across the business.
- Competitive compensation, benefits, and equity.
- Remote-friendly culture with flexible work options.
Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available.
Our values
Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community.
Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results.
Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers.
Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust.
Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking.
For further information please submit an application and a member of the Graylog People Team will be in touch.
Top Skills
Gainsight
Hubspot
Zendesk
Similar Jobs
Automotive • Greentech • HR Tech • Sales • Software
The Director of Revenue Operations will oversee KPA's commercial processes, manage CRM systems, drive strategic initiatives, and improve operational efficiency. They will collaborate with cross-functional teams, enhance data flows, and support company growth objectives through process improvement and effective team management.
Top Skills:
ExcelMs OutlookMs PowerpointMs WordMulesoftSalesforce CRM
eCommerce • Healthtech • Kids + Family • Retail • Social Media
The Director of Revenue Operations will lead the strategy and systems for revenue generation, oversee media operations, and manage teams to drive growth through optimized processes and technology in a remote-first environment.
Top Skills:
AIAsanaBoostrKoddiNetSuite
Analytics
Lead revenue operations initiatives by aligning financial planning with sales strategies, managing projects, and improving operational efficiencies.
Top Skills:
NetSuiteOracleSalesforceSAPWorkday
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
