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The Director of Revenue Cycle Operations manages modular revenue cycle work, oversees teams, ensures client satisfaction, and leads operational discussions with clients.
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PeopleGrove is seeking a dynamic and strategic Director of Revenue Operations to lead and optimize our revenue tech stack—including Salesloft, HubSpot, PeopleGrove, ChurnZero, Gong, and other platforms—to drive scalable growth. This role is central to our Go-To-Market success, responsible for implementing, maintaining, and continuously improving systems and processes that support our Sales, Marketing, and Customer Success teams.
As a key member of our leadership team, you’ll collaborate cross-functionally to enhance operational efficiency, document workflows, and deliver actionable insights that empower data-driven decision-making. Join a fast-growing, mission-driven company and take ownership of building a high-performance revenue engine.
Key Responsibilities
- Serve as the primary system administrator for Salesforce and related platforms, ensuring data integrity, user support, and workflow automation.
- Track and report KPIs: Develop, monitor, and present key performance indicators (KPIs) for company-wide and board-level reporting, ensuring alignment with strategic objectives and transparency for executive stakeholders.
- Board Reporting: Prepare and deliver board reporting packages that synthesize pipeline growth, quota attainment, win/loss rates, retention, and other critical metrics to inform strategic decisions.
- Manage Integrations: Oversee integrations across the revenue tech stack (including PeopleGrove, Salesforce, HubSpot, and others) to increase visibility and deliver actionable data that informs business decisions and drives operational efficiency.
- Actionable Data: Leverage integrated systems to provide real-time, actionable insights for Sales, Marketing, and Customer Success teams, supporting data-driven decision-making and continuous improvement.
- Platform Adoption & Value: Champion the adoption and optimal use of PeopleGrove’s platform and tools, ensuring they are fully embedded into workflows and leveraged to drive measurable outcomes for clients and internal teams.
- Integration Best Practices: Collaborate with integrations specialists and cross-functional teams to implement best practices for API usage, custom integrations, and data flows that maximize the impact of PeopleGrove solutions.
- Cross-Functional Partnership: Work closely with Sales, Customer Success, and Marketing teams—as well as Product—to ensure PeopleGrove’s platform delivers on its promise of connecting people, fostering engagement, and supporting career readiness and growth.
- Identify and execute process improvements that enhance productivity and accelerate revenue growth.
- Champion a culture of continuous improvement and innovation within the revenue operations function.
Skills & Competencies
- Strong analytical and project management skills with a track record of leading cross-functional initiatives.
- Deep understanding of Salesforce, and sales enablement tools.
- Experience building dashboards, workflows, and custom reports to support strategic decisions.
- Ability to influence and collaborate with C-suite and senior leadership.
- Proven ability to balance strategic thinking with hands-on execution.
- Skilled in project management, documentation, and successful implementation of revenue systems.
- Strong written and verbal communication skills for executive presentations, board reporting, and cross-functional collaboration.
Qualifications
- Bachelor’s degree in Business, Finance, Marketing, or related field.
- 7+ years of experience in Revenue Operations within a B2B SaaS environment.
- 5+ years managing operational workflows and resources.
- 5+ years of hands-on experience with Salesforce or similar CRM platforms.
- 2+ years of Salesforce administration experience.
About Us
As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands.
At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.
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