Director of Revenue Operations

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.
So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

The Director of Revenue Operations, reporting to the VP of Revenue Operations, will lead a team responsible for driving operational excellence across the customer lifecycle. This role is critical to enabling revenue growth, improving go-to-market efficiency, and delivering insights that shape strategic decisions. The Director will collaborate closely with leaders across Sales, Marketing, Customer Experience, Product, and Finance.

The Director of RevOps will be responsible for translating strategy into scalable systems, ensuring data integrity, and delivering actionable insights that empower GTM leaders to make better decisions, faster.
 

• Team Leadership: Manage, coach, and develop the Revenue Operations team, driving accountability, prioritizing initiatives, and fostering professional growth.
• Revenue Insights & Reporting: Own the development of dashboards, models, and reporting frameworks that provide visibility into pipeline health, bookings, churn, customer activation, and revenue performance.
• Monthly Executive & Board Reporting: Lead the monthly reporting process for go-to-market performance. Own the creation and delivery of board-level GTM metrics, including analysis of pipeline, CARR, activation, churn, and sales efficiency.
• Forecasting & Planning: Partner with Sales and Finance to support forecasting, territory planning, and capacity modeling.
• Process Optimization: Identify and implement improvements in lead-to-cash workflows to increase speed, accuracy, and scalability.
• Systems & Tools: Partner closely with the Director of GTM systems to ensure the CRM and RevOps tech stack (e.g., Salesforce, CPQ, HubSpot, Looker, Gong, etc.) are optimized to support GTM strategies and enable self-service reporting for stakeholders.
• Cross-Functional Collaboration: Serve as the connective tissue across departments. Partner closely with Sales, Marketing, CX, Enablement, Product, and Finance to support strategic initiatives and launch planning.
• Data Governance: Establish strong data integrity practices and ensure reporting reliability across GTM systems.
   

• 10+ years of experience in Revenue Operations, Sales Operations, Strategy, or related fields in a high-growth SaaS environment.
• 5+ years of experience managing direct reports with a track record of developing high-performing teams.
• Expertise in Salesforce and related RevOps tech stack (e.g., CPQ, HubSpot, Looker, Gainsight, or Totango).
• Proven ability to build scalable processes, lead cross-functional initiatives, and influence senior stakeholders.
• Strong business acumen and analytical skills with a deep understanding of SaaS metrics.
• Clear, concise communicator who can distill complex data into actionable insights.
   

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

• Pirate Ship; not a cruise ship. Bias towards action.
• Massive Growth takes massive growth. We embrace challenges to increase our impact.
• Grow the Pie. We focus on results so our customers & their customers win. Triple Win!
• Purple Heart. We put the team before ourselves.
• Extreme Ownership. See something? Say something; right the ship to get us back on course.
• Be a moment maker. We aim to shatter the status quo.

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines) 

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• Location: Work Remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
   

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.