Director of Revenue Operations

Who we are

At TwelveLabs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the Role

TwelveLabs is at the forefront of video AI technology, transforming how businesses understand and utilize their video data by leveraging our multimodal video foundation model. Our go-to-market team is dedicated to driving the adoption of these powerful models by helping customers power use cases.

As the Director of Revenue Operations, you will be responsible for establishing, scaling, and optimizing our revenue operations framework from the ground up. You'll work closely with sales, marketing, and customer success teams to design and implement systems, processes, and policies that drive sustainable revenue growth and operational excellence

We recommend this role to candidates who are excited about the opportunity to create a market category and thrive in an ambiguous environment. Ideally, you will have experience having built and executed go-to-market strategies as part of the early team in a software startup. 

In this role you will:

• Design and build a comprehensive revenue operations organization from scratch

• Develop and maintain CRM systems and processes to ensure data integrity and usability

• Define and refine sales stages and pipeline management methodologies

• Create and implement sales team compensation structures that align with company goals

• Establish discounting guidelines and build an effective deal desk structure

• Lead systems selection, implementation, and management for all revenue operations tools

• Collaborate with cross-functional teams to streamline lead management processes (PQL, MQL, SQL)

• Develop reporting and analytics to provide actionable insights to leadership

• Build scalable processes that support both direct and indirect revenue/lead sources

You may be a good fit if you have:

• 5+ years of experience in revenue operations roles, with a proven track record of building RevOps functions

• Experience establishing revenue operations in high-growth environments, preferably in technology or SaaS

• Strong understanding of CRM platforms and revenue operations technology stack

• Demonstrated success in designing sales compensation plans and deal desk structures

• Experience implementing and optimizing sales methodologies and pipeline stages

• Excellent analytical and problem-solving skills with a data-driven approach

• Strong leadership abilities with experience managing teams and cross-functional projects

• Demonstrated the ability to thrive in a fast-paced and ambiguous environment, where you learn and iterate quickly to find the right path to success.

• Experience in AI/ML companies or technology sectors

• Familiarity with AI-driven sales effectiveness systems (e.g., Clay)

• Track record of managing both product-led (PQL) and marketing/sales-led (MQL/SQL) growth models

• Experience scaling revenue operations at Series A stage companies

• Background in implementing advanced analytics and forecasting methodologies

Preferred Locations: New York City or San Francisco

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs.

We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

🤝 An open and inclusive culture and work environment.

🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

🦷 Full health, dental, and vision benefits

✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.

🛂 VISA support (such as H1B and OPT transfer for US employees)