Director, Revenue Operations, Enterprise

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Director of Revenue Operations, Enterprise to join our Revenue Operations team preferably in Toronto, Calgary, Vancouver, or remotely across the U.S. or Canada (excluding Québec).

Revenue Operations has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

About the Role

Clio is at an inflection point. With the strategic acquisitions of ShareDo and vLex, we are significantly expanding our enterprise footprint and investing in the dedicated operational leadership to match that ambition. The Director of Enterprise Revenue Operations will be the single operational owner responsible for scaling and maturing our Enterprise GTM motion end-to-end — from Sales Operations through to Customer Success operations — ensuring our Enterprise business runs with the speed, precision, and sophistication that our customers and growth targets demand.

This is a builder role. You will stand up the operational infrastructure, processes, and team that power Clio's enterprise segment. Reporting to the VP, Revenue Operations and partnering directly with the SVP of Enterprise, you will work in close collaboration with Clio's RevOps functional leaders to ensure enterprise execution is tightly integrated with the broader GTM engine.

Enterprise GTM Operations

• Build and lead the Enterprise Revenue Operations team, covering Sales, CS Operations and Analytics.
• Partner with the SVP of Enterprise to design and execute GTM strategies that enable the enterprise segment to scale
• Establish enterprise sales processes, operating cadences, and Rules of Engagement, and work with  enablement to operationalize programs that equip GTM teams to execute across the full customer lifecycle
• Own enterprise post-sales operations, ensuring onboarding, adoption, renewal, expansion and professional services processes are built for enterprise complexity and scale
• Ensure enterprise tooling integrates into Clio's core tech stack, partnering with the Director of GTM Applications and SMB Revenue Operations leadership team 

Enterprise Product and GTM Alignment

• Partner with Product, Product Marketing and Enterprise leadership to operationalize GTM strategies across Clio’s suite including Vincent and Clio Operate
• Ensure pricing, packaging and sales motions support enterprise buyers adopting multiple products across the customer lifecycle
• Develop operational frameworks that support cross-sell and expansion within complex enterprise environments

Forecasting, Planning & Performance

• Own pipeline and ARR forecasting across the enterprise segment, establishing the methodology and cadences that give leadership visibility into risk and upside
• Lead territory design, segmentation, quota allocation, and capacity planning, translating growth targets into actionable coverage models
• Own incentive compensation design in partnership with the Director of Compensation for the enterprise GTM organization, partnering with Finance and HR to ensure plans drive the right behaviors
• Lead QBRs, MBRs and executive reporting, translating performance data into clear insights and recommendations for senior leadership

GTM Data & Insights

• Define how GTM metrics are measured, distributed, and actioned across the enterprise segment; covering pipeline health, conversion, retention, expansion, and efficiency
• Partner with Data & Finance to maintain clean, consistent GTM data infrastructure and support board-level reporting
• Own analytics and build the analytics muscle for Enterprise 

• Bachelor's degree; MBA preferred
• 7+ years as a Senior Manager of RevOps or 3+ years as a Director of RevOps in a B2B SaaS environment
• Experience building or scaling Enterprise GTM operations, ideally in a company moving upmarket
• Management experience required — 3+ direct reports
• Strong analytical skills with the ability to translate complex data into clear recommendations for senior leadership
• Comfortable in a matrix environment — influencing without direct authority across multiple functional teams
• Roll-up-your-sleeves mentality — this is a builder role, not a manager-only role
• Proficiency  with core GTM tools including Salesforce, SalesLoft, Gong,  CPQ platforms, and familiarity with Professional Services Automation (PSA) and Customer Success platforms
• Ability to travel to or within Canada one week per quarter

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.