Director, Research

Location: This position is remote within the United States.

About Research.

At Huge, the voice of the user is baked into our DNA. Research is an essential part of every project we do, and is instrumental in generating insights, gathering data, and propelling thinking about how clients interact with users. We are looking for a full-time Director of Research who is passionate about understanding users and uncovering their deepest needs, and always curious about how the user and the market evolve in response to new technologies and designs.

Job Description. 

Huge is looking for a Director of Research to join our team! In this role, you will lead and shape our research and customer insight capabilities on a global scale: designing and selling research programs, expanding our global research team ito meet the needs of our growing client base, overseeing research projects all over the world on many platforms – including iPads, phones, computers, TVs, and other digital products.
 
The ideal Director of Research is obsessed with understanding user behavior and creating actionable insights to meet users’ unmet needs.  The right person will jump in and conduct hands-on research for our most critical and strategic projects while mentoring and teaching other team members on a variety of other projects.
 
What you’ll be doing.

• Lead, shape, and grow user research and customer insight capabilities across Huge globally.
• Oversee and ensure the quality of all Research insights and deliverables.
• Manage and mentor the Research team.
• Collaborate with Designers and Strategists to set research goals and ensure quality research outputs.
• Partner with Client Services and Program Management to quote, scope and plan research activities for new and existing engagements.
• Evangelize the value of user research internally and externally.
• Partner with senior clients and client-side research teams.
• Develop and share archives of research methodologies and observations.
• Define, lead, and publish internal research projects.

What we’d like to see.

• A significant amount of hands-on experience with user research and customer insights centered around digital; agency experience a plus
• Passion for research and an entrepreneurial spirit
• Smart, strategic thinker with a proven ability to multitask and prioritize
• Experience with various research methodologies and tools and a keen understanding of when to use which
• Ability to adjust research tasks based on timing (comfortable with guerilla testing and quick turnarounds)
• Ability to create actionable findings that lead to smart strategies and best-in-class designs
• Familiarity with Morae and/or other usability testing software
• Fluency with usability heuristics and relevant HCI literature   
• Experience managing, growing, and mentoring other researchers
• Strong writing, editing, and oral communication skills
• Expert moderation skills 
• UX design experience is a bonus
• Proactive, hands-on person who loves a challenge

This role is currently not available for hire or work in New Mexico and Hawaii, USA.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

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