The Director of Project Support leads project operations, driving performance, market growth, and customer engagement through leadership and strategic initiatives across multiple markets.
Position Summary
We are a leading wholesale maintenance supplier serving the multifamily housing industry seeking a strategic, transformational Director of Project Support to lead project operations across our national footprint.
This role leads leaders - overseeing Senior Managers, Managers, and Project Support leadership teams - and is responsible for driving national project performance, market expansion, operational scalability, and leadership development.
The Director of Project Support ensures alignment across Sales, Operations, and Service teams to deliver a consistent, customer-centric project model that supports profitable growth and long-term customer value across the enterprise.
---
Primary Responsibilities
Enterprise Leadership
• Lead, coach, and develop senior-level leaders responsible for Project Support execution across the national footprint.
• Establish clear performance expectations, KPIs, and accountability standards for all direct and indirect reports.
• Build leadership bench strength through succession planning, talent development, and structured performance management.
• Foster a culture rooted in customer focus, collaboration, operational discipline, and measurable results.
Strategic Performance & Growth
• Drive national project revenue growth and margin performance through disciplined opportunity evaluation and execution.
• Review and approve complex or high-impact project opportunities to ensure strategic alignment and financial viability.
• Monitor key performance indicators including pipeline health, project cycle time, margin realization, and customer retention impact.
• Develop and execute national growth strategies aligned with corporate objectives.
Market Expansion & Customer Engagement
• Partner with Sales leadership to identify and penetrate competitive management companies and ownership groups nationally.
• Build executive-level relationships with contractors, developers, and key industry influencers.
• Oversee standardized multi-location project programs for national management companies.
• Strengthen customer attachment by expanding service offerings and project capabilities.
Operational Excellence & Scalability
• Standardize project workflows, pricing governance, and program implementation across the national footprint.
• Align people, process, and technology to improve speed-to-revenue and customer experience consistency.
• Identify operational risks and implement scalable structural solutions.
• Lead continuous improvement initiatives to enhance execution and performance.
Cross-Functional Influence
• Partner closely with Sales, Supply Chain, Finance, and Installation teams to ensure seamless execution.
• Represent the Project Support function in executive forums and strategic planning discussions.
• Serve as the escalation point for complex customer, operational, or performance-related matters.
---
Minimum Qualifications
• Bachelor's degree in Business, Construction Management, or related field (or equivalent professional experience).
• Extensive experience in construction, renovations, or capital project management.
• Proven experience leading leaders within a multi-market or national structure.
• Strong financial acumen with the ability to evaluate project profitability and strategic investments.
• Deep understanding of contracts, vendor agreements, and pricing structures within the industry.
• Executive-level communication and presentation skills.
• Proficiency in Microsoft Excel and CRM/customer management systems.
• Ability to travel nationally as required.
---
Work Environment
• National leadership presence across multiple markets.
• Regular travel across the company's footprint.
• Engagement in industry events, executive meetings, and customer-facing forums.
• Active job site visits as required.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
We are a leading wholesale maintenance supplier serving the multifamily housing industry seeking a strategic, transformational Director of Project Support to lead project operations across our national footprint.
This role leads leaders - overseeing Senior Managers, Managers, and Project Support leadership teams - and is responsible for driving national project performance, market expansion, operational scalability, and leadership development.
The Director of Project Support ensures alignment across Sales, Operations, and Service teams to deliver a consistent, customer-centric project model that supports profitable growth and long-term customer value across the enterprise.
---
Primary Responsibilities
Enterprise Leadership
• Lead, coach, and develop senior-level leaders responsible for Project Support execution across the national footprint.
• Establish clear performance expectations, KPIs, and accountability standards for all direct and indirect reports.
• Build leadership bench strength through succession planning, talent development, and structured performance management.
• Foster a culture rooted in customer focus, collaboration, operational discipline, and measurable results.
Strategic Performance & Growth
• Drive national project revenue growth and margin performance through disciplined opportunity evaluation and execution.
• Review and approve complex or high-impact project opportunities to ensure strategic alignment and financial viability.
• Monitor key performance indicators including pipeline health, project cycle time, margin realization, and customer retention impact.
• Develop and execute national growth strategies aligned with corporate objectives.
Market Expansion & Customer Engagement
• Partner with Sales leadership to identify and penetrate competitive management companies and ownership groups nationally.
• Build executive-level relationships with contractors, developers, and key industry influencers.
• Oversee standardized multi-location project programs for national management companies.
• Strengthen customer attachment by expanding service offerings and project capabilities.
Operational Excellence & Scalability
• Standardize project workflows, pricing governance, and program implementation across the national footprint.
• Align people, process, and technology to improve speed-to-revenue and customer experience consistency.
• Identify operational risks and implement scalable structural solutions.
• Lead continuous improvement initiatives to enhance execution and performance.
Cross-Functional Influence
• Partner closely with Sales, Supply Chain, Finance, and Installation teams to ensure seamless execution.
• Represent the Project Support function in executive forums and strategic planning discussions.
• Serve as the escalation point for complex customer, operational, or performance-related matters.
---
Minimum Qualifications
• Bachelor's degree in Business, Construction Management, or related field (or equivalent professional experience).
• Extensive experience in construction, renovations, or capital project management.
• Proven experience leading leaders within a multi-market or national structure.
• Strong financial acumen with the ability to evaluate project profitability and strategic investments.
• Deep understanding of contracts, vendor agreements, and pricing structures within the industry.
• Executive-level communication and presentation skills.
• Proficiency in Microsoft Excel and CRM/customer management systems.
• Ability to travel nationally as required.
---
Work Environment
• National leadership presence across multiple markets.
• Regular travel across the company's footprint.
• Engagement in industry events, executive meetings, and customer-facing forums.
• Active job site visits as required.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Top Skills
Crm Systems
Excel
Similar Jobs at Lowe’s
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
The Director of Labor Relations at Lowe's strategizes labor relations efforts, enhances associate engagement, evaluates HR data, and collaborates with leadership to address labor issues. This role includes training HR leaders and monitoring legal developments.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
