Leads the Creative Group’s production department, overseeing employees, contractors, systems, processes, performance, training, and workforce development. Partners with leadership, Business Development, Operations, and clients to improve efficiency, profitability, service quality, sales growth, forecasting, pricing, supplier contracts, and client outcomes. Resolves escalations, supports pre-sale production strategy, conducts project debriefs, and drives continuous improvement.
Job Summary & Responsibilities
The Director of Production Services leads a team of Creative Group production employees and contractors and is responsible for the overall business performance of the department through scalable infrastructure development, team optimization, cross-functional collaboration and sales strategies.
Development of Scalable Department and High-performing Team.
- Lead, maintain and grow a high-performing and cohesive team.
- In partnership with leadership, develop scalable foundation of systems, tools, processes and technology to further establish production as a core competency within the organization.
- Collaborate cross-functionally to optimize the performance of the production department focusing on driving efficiency, collaboration, consistency, profitability, and service excellence.
- Manage and coach team members for professional development; identify and enable educational opportunities aligned with individual career objectives.
- Attract, interview, hire, train, and retain the best team.
- Develop training curriculum to create consistency and to meet the success pathing and competency benchmark requirements for each role.
- Build and oversee a diverse bench of freelance talent, understanding their strengths and weaknesses, and aligning them with projects and organizational need.
- Measure, assess and regularly analyze overall team performance, initiating any actions needed to close gaps and addressing opportunities for improvement.
- Participate on the Organizational Leadership Council (OLC) to represent the production department internally.
- Create a culture of psychological safety by welcoming feedback, navigating difficult conversations and conflict when necessary.
- Develop and deliver timely and fair performance reviews to direct staff, ensuring employee development and goal optimization.
- Discipline and terminate, if needed, with the approval of the appropriate Senior Leadership Team member, and President.
Client Engagement, Revenue Growth, Strategy, and Reporting
- In partnership with Business Development, help enable year-over-year revenue growth by analyzing market trends, customer feedback and voice-of-the client, and competitor activities to inform investment, pricing strategies and go to market positioning.
- Provides market data and analysis to continually improve growth and profitability in alignment with the company’s annual strategic goals; leverages data and analytics to help drive insights.
- Develop accurate sales forecasts, analyze sales data, and prepare regular sales reports. Provide insights and recommendations based on data analysis to drive sales growth and improve profitability.
- Works closely with and supports the Business Development team in selling profitable integrated agency solutions to current and potential clients.
- Works closely with the Director, Strategic Initiatives to negotiate and review supplier contracts and addendums for accuracy.
- Conduct debriefs with team members after all projects to apply learnings for continuous improvement.
- Resolve client escalations proactively, in concert with leadership and Business Development.
- As needed, participate in the conceptual phases of identifying and solving business problems and initiatives with the team and client.
- As needed, consult with clients during pre-sale phase on production solution options, recommendations, and pricing in partnership with business development and design teams.
- Partner with Business Development and Operations leaders to assist in the development of effective and profitable pricing strategies to inform the SOW (Scope of Work) and budget parameters for projects.
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Serve as the primary customer contact throughout the Toast onboarding process, partnering with restaurant owners to configure products, establish operational best practices, document deviations, and prepare businesses for go-live. Manage multiple onboarding engagements, prioritize customer needs, communicate requirements to project resources, and help clients improve operational efficiency and guest and staff experiences while meeting activation goals.
Top Skills:
Salesforce CRMToast Pos
Other
Build and manage a West Coast territory selling managed services to broadband providers, telecom operators, cooperatives, municipal networks, and WISPs. Generate pipeline, develop executive relationships, manage complex multi-stakeholder sales cycles, acquire new customers, expand existing accounts, forecast through CRM tools, and represent the company at customer meetings and industry events. The role requires 40–50% travel throughout the assigned territory.
Top Skills:
CRM
Fintech • Software • Financial Services
Build a greenfield, low-latency algorithmic execution platform in C++. Responsibilities include developing FIX gateways, exchange market data feed handlers, venue connectivity, pre-trade risk controls, platform infrastructure, audit logging, and algorithmic strategy migration. The role requires optimizing critical paths for microsecond-level performance while integrating U.S. exchanges and dark venues. Future work includes multi-asset execution, research and backtesting, and international market expansion.
Top Skills:
AeronC++FixItchKubernetesLbmLinuxOuchPython
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
